Senior Support Engineer

Daytona Platforms Inc.; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading technology platform provider is seeking a Senior Support Engineer to bridge customers and the engineering team. The ideal candidate will provide technical support, document guidelines, and help improve the product experience. Candidates should have strong debugging skills and a keen ability to communicate technical information clearly. This role is full-time and based in New York.

Qualifications

• Experience supporting developers with complex technical products.
• Ability to collaborate closely with engineering teams.
• Create documentation that helps users succeed.

Responsibilities

• Provide hands-on technical support for developers and customers.
• Detect and resolve issues in collaboration with engineering.
• Build and maintain a customer-facing knowledge base.

Skills

Technical support

Debugging skills

Communication

Organizational skills

Job description

Location: New York, San Francisco or Croatia

Type: Full-time

About the Role

We’re hiring a Senior Support Engineer to be the frontline bridge between Daytona and its users. You’ll work closely with customers and our engineering team to detect, diagnose, and resolve issues quickly—ensuring a world-class developer experience.

Beyond reactive support, you’ll build and maintain a rich knowledge base and cookbook of examples to help new users onboard seamlessly. This role combines problem-solving, communication, and technical expertise in equal measure.

What You'll Be Doing

Provide hands-on technical support and troubleshooting for developers and customers

Detect and resolve issues in close collaboration with engineering

Build and maintain a customer-facing knowledge base and cookbook with practical examples

Write and update guides, tutorials, and onboarding resources

Identify common pain points and work with engineering to improve the product

Advocate for customers and ensure their feedback drives product priorities

You Might Be a Fit If You

Have experience supporting developers with complex technical products

Possess strong debugging skills across APIs, SDKs, and infrastructure

Communicate clearly and empathetically with customers and technical teams

Are detail-oriented, organized, and thrive in a fast-moving environment

Enjoy creating documentation and resources that help others succeed

Bonus Points

Background in developer tooling, infra platforms, or AI systems

Experience in technical writing, developer advocacy, or community support

Contributions to open-source projects or support forums

About Daytona

Daytona is building the agent-native runtime layer for modern software development. Our platform spins up secure, sandboxed environments in under 90ms, used by developers and AI agents alike. Daytona is open source, trusted by thousands, and backed by top-tier investors.

We’re not just making dev environments faster. We’re redefining how software gets built.

Successful candidates will be contacted for an interview. We appreciate all the applications we receive, but only those selected for an interview will be contacted.