Senior Support Analyst - Logistics

Rust-Oleum; Maple Shade Township (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated ERP Systems Specialist to manage and enhance their ERP system. This role involves troubleshooting issues, providing user support, and ensuring seamless operations across various workstreams. The successful candidate will engage with user communities, document processes, and implement system upgrades while leveraging their expertise in ERP applications. With a focus on continuous improvement, this position offers the opportunity to make a significant impact in a dynamic environment, all while enjoying the flexibility of 100% remote work. If you are passionate about optimizing business processes and driving efficiency, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience with Infor ERPLn and ERP processes.
• Bachelor's degree in a related field is required.

Responsibilities

• Oversee Infor ERPLn applications and troubleshoot anomalies.
• Support user communities and resolve day-to-day issues.
• Document changes and perform ERP system upgrades.

Skills

ERP Systems Troubleshooting

User Support

Data Analysis

Process Improvement

Functional Testing

Education

Bachelor's degree in Computer Science

Bachelor's degree in Mechanical Engineering

Tools

Infor ERPLn

SDLC

SSADM/SAD

Job description

JOB DESCRIPTION

Position Summary: Primarily responsible for executing and maintaining the implementations/upgrades, training, and business analysis of the ERP system.

Essential Requirements:

• Oversee and support Infor ERPLn applications as a member of the ERP Applications Support team.
• Troubleshoot ERP anomalies and process data issues within Infor ERPLn systems.
• Provide end user support. Resolve day to day user reported issues, investigate, and provide resolution to resolve bugs in processes at root cause level. Monitor service desks for issues; review incidents created on the Service Desk; engage with users to understand and identify problems and remediate issues.
• Engage with user communities to understand issues, grade priority and severity, and perform remediation activities.
• Resolve queries and channel proposed change requirements through concerned approval channels. Support processes across operational workstreams, including O2C, P2P, Q2C, and NPD.
• Support logistics and operational processes, including Order to Cash, Procure to Pay, Make to Stock, Plan to Product, and Service to Cash, and perform linkage between upstream and downstream efforts within the system.
• Perform functional assessment and test software changes in logistic domains. Conduct functional assessments and testing in areas including manufacturing, distribution, planning, warehousing, and service.
• Document change and update process flows to ensure process governance. Provide functional specifications for changes.
• Configure and test functionality to satisfy business requirements as they change.
• Test and verify scripts to ensure software changes meet specifications.
• Document changes and update process flows to maintain procedural governance.
• Perform implementations and upgrades to the ERP system in the areas of data migration, data validation, system configuration, table sharing, testing CRP, UAT, and documentation. Research KBs to understand LN table knowledge and linkage between tables and processes to execute testing after KBs installation.
• Gather requirements and recommend optimal business processes relative to ERP functionality.
• Research and analyze current environments to improve systems and processes in place and provide recommendations and products to improve the overall environment.

Minimum Requirements:

• Bachelor's degree, or foreign equivalent, in Computer Science, Mechanical Engineering, or a related field.
• Must have 5 years of experience with: overseeing and supporting Infor ERPLn to troubleshoot ERP anomalies and process data issues; utilizing enterprise resource planning (ERP) processes, including Infor ERPLn version 10.6 or higher, to support operations and logistics domain workstreams, including O2C, P2P, M2S, Planning, and Product development; utilizing SDLC for Systems Development Life Cycle; utilizing SDLC to gather requirements to develop system solutions, resolve business operational gaps, test system solutions, and perform integrated testing and deployment; and utilizing SSADM/SAD to perform software and systems analysis and design.

*Position is eligible for remote work 100% of the time

Reference code: 432511
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