Senior Supply Chain Manager, 3PL Performance & Optimization

Verizon; West Whiteland Township (Chester County); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Verizon is seeking a seasoned supply chain professional to own a segment of our 3PL network performance in a hybrid role. You will work with 3PL site leadership across large distribution centers to drive cost‑effective, world‑class execution and ensure SLA compliance.

In this role you will translate 3PL metrics into actionable business strategies, lead monthly scorecards and QBRs, and sponsor large‑scale continuous improvement projects to optimize customer experience and reduce network costs.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through work, military experience, or specialized training.
• Proven experience managing performance, contracts, or relationships with Third‑Party Logistics Providers (3PLs) or major suppliers.
• Strong executive communication and stakeholder management skills.

Responsibilities

• Own a segment of the 3PL network performance and drive accountability with site leadership.
• Partner with 3PL site leadership across multiple large distribution centers to drive operational success and SLA compliance.
• Lead Monthly Performance Scorecards and Quarterly Business Reviews (QBRs).
• Oversee 3PL contractual performance and enforce SLA penalties and incentives.
• Translate 3PL performance into actionable business strategies for internal stakeholders.
• Initiate, sponsor, and track large-scale continuous improvement projects to optimize customer experience and reduce network expense.
• Strategically manage the reverse logistics pipeline with 3PLs to maximize recovery value.
• Design long‑term corrective actions with 3PL partners to resolve root causes.
• Oversee efficient utilization of space and materials.

Skills

Executive communication

Stakeholder management

3PL management

Contract management

Cross-functional collaboration

Education

Bachelor’s degree

Master’s degree (MBA)

Tools

SAP

WMS

Job description

Verizon is seeking a seasoned supply chain professional to own a segment of our 3PL network performance in a hybrid role. You will work with 3PL site leadership across large distribution centers to drive cost‑effective, world‑class execution and ensure SLA compliance.

In this role you will translate 3PL metrics into actionable business strategies, lead monthly scorecards and QBRs, and sponsor large‑scale continuous improvement projects to optimize customer experience and reduce network costs.