SENIOR SUPERVISOR, RESIDENTIAL SERVICES

PeopleInc; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

PTO buyback

Affordable insurances

Tuition reimbursement

Career mentoring

Shift incentives

On-demand pay access

Job summary

People Inc. in Buffalo, NY seeks a program supervisor to oversee residential supports, ensuring high quality care within HCBS guidelines and a home-like environment. You will coordinate staffing, training, and communications across sites and collaborates with the medical team.

The role requires on-site presence evenings and weekends, strong leadership, and ability to manage budgets, records, and person-centered plans. We offer generous PTO, insurances, tuition reimbursement, and career mentoring.

Qualifications

• Associates degree in Human Services or related field with 1 year of experience.
• Completion of agency Management Training or enrollment.
• Valid Driver’s License required.
• Must meet physical requirements including lifting 35 lbs.

Responsibilities

• Ensure residential program meets regulatory requirements and HCBS guidelines.
• Coordinate human resources, recruitment, training, IT, and property management needs.
• Oversee medical care with the medical coordinator and RN.
• Staffing: supervise, recruit, retain to meet service needs.
• Train and develop staff to improve quality of care.
• Ensure timely, confidential record keeping for persons served and staff.
• On-site evenings, overnights, weekends; available 24 hours for emergencies.
• Participate in committees, meetings, and training as required.
• Adhere to Senior Residential Manual and agency policies.

Skills

Staff supervision

Regulatory compliance

Communication

Emergency response

Crises Intervention SCIP-R

People management

Driver’s License

Education

Associates degree in Human Services or related area

Completion of agency Management Training

Job description

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment.
• Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate
• Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN
• Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals’ needs and service requirements.
• Responsible for the training and on-going development of staff to ensure and improve quality of care
• Ensures appropriate, effective, and timely communication across all program settings.
• Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood
• Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly.
• Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan.
• Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance.
• In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends.
• Is available 24 hours per day for emergencies at sites.
• Participates or chairs agency committees, meetings, and training as required
• Responsible for adherence to the Senior Residential Manual
• Complies with all agency policy and procedures
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience.
• Completion of and/or enrollment in agency Management Training.
• Valid Driver’s License that meets agency policy.
• Lifting requirement of 35 lbs.
• Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines.
• Ability to meet physical requirements of the position when performing the following:
• standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
• Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan.
• Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community.

SUPERVISORY RESPONSIBILITIES:

Responsible for the supervision and development of Direct Care staff.

Why People Inc.?

When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who’s dedicated, caring and compassionate – that’s how we treat our employees.

• generous PTO
• PTO buyback
• affordable insurances
• tuition reimbursement
• career mentoring
• shift incentives
• on-demand pay access and more

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.