SENIOR SUPERVISOR, RESIDENTIAL SERVICES

PEOPLE INC.; Buffalo (NY); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Generous PTO

Tuition reimbursement

Shift incentives

On-demand pay access

Job summary

People Inc. in Buffalo, NY seeks a Residential Program Manager to oversee our residential services, guiding staff and ensuring a safe, home-like living environment aligned with HCBS guidelines.

You will supervise Direct Care staff in collaboration with the Medical Coordinator, manage staffing, training, fiscal accountability, and accurate recordkeeping while promoting quality care and compliance. The role requires flexible on-site presence during evenings, overnights, and weekends, with a

Qualifications

• Associates degree in Human Services or related area and 1 year of experience.
• Completion of and/or enrollment in agency Management Training.
• Valid Driver’s License that meets agency policy.
• Lifting requirement of 35 lbs.
• Physical agility and SCIP-R certification as per regulatory guidelines.

Responsibilities

• Oversee residential program quality, ensure regulatory readiness for surveys.
• Direct supervision of Direct Care staff and collaboration with Medical Coordinator.
• Staff recruitment, training, and retention to meet service needs.
• Coordinate pre-admission requirements and develop person-centered plans.
• Maintain confidential records and fiscal accountability across sites.

Skills

Leadership

Regulatory compliance

Staff development

Communication

Supervision

Education

Associate degree in Human Services or related field

Job description

As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment.
• Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate
• Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN
• Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals’ needs and service requirements.
• Responsible for the training and on-going development of staff to ensure and improve quality of care
• Ensures appropriate, effective, and timely communication across all program settings.
• Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood
• Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly.
• Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan.
• Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance.
• In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends.
• Is available 24 hours per day for emergencies at sites.
• Participates or chairs agency committees, meetings, and training as required
• Responsible for adherence to the Senior Residential Manual
• Complies with all agency policy and procedures
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience.
• Completion of and/or enrollment in agency Management Training.
• Valid Driver’s License that meets agency policy.
• Lifting requirement of 35 lbs.
• Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines.
• Ability to meet physical requirements of the position when performing the following:
• standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
• Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan.
• Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community.

SUPERVISORY RESPONSIBILITIES:

Responsible for the supervision and development of Direct Care staff.

Why People Inc.?

When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who’s dedicated, caring and compassionate – that’s how we treat our employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.