Senior Supervisor Home Care

European Service at Home, Inc; Rockford (IL); On-site; USD 35,817 - 37,195; Full time

Benefits offered by this job

Work in a striving environment

Friendly team environment

Job training

Vacation & sick time off

Paid holidays

Job summary

A home service provider in Rockford is seeking a skilled Director to manage branch operations. This role requires overseeing In-Home Care Services, managing staff, and ensuring compliance with health regulations. The ideal candidate will have excellent communication skills and the ability to lead a team effectively. This full-time position offers a competitive salary of BOE, $26-27 on start, and various team-oriented benefits including job training, vacation, and sick time off.

Qualifications

• Demonstrated ability to manage and supervise teams.
• Experience in providing excellent customer service.
• Some office experience preferred.

Responsibilities

• Supervise and manage the In-Home Care Services and staff.
• Oversee reporting, hiring, and training of staff.
• Prepare monthly statements and analysis for the branch.

Skills

Excellent communication skills in English

Ability to delegate

Reliable transportation

Job description

Purpose

To be responsible for supervising and managing a European Service at Home Rockford branch. Will oversee reporting, hiring, and training of staff, and growing branch revenue. Duties include managing and supervising the branch In-Home Care Services and HCA Supervisors; assisting the Home Services Administrator with the overall planning, directing, coordinating, and handling of the branch. Serves as a resource for technical questions, applications, and problem‑solving regarding the Community Care Program, and provides excellent customer service.

Rate

BOE, $26-27 on start

Benefits

• Work in a striving environment, focusingon project work that has a direct impact on thewell-being of our (your) vulnerable clients
• Working in a friendly team environment with a collective diversity program
• Job training
• Vacation & sick time off
• Paid holidays

Essential Functions

• Serves as a resource for technical questions, applications, and problem-solving.
• Maintains and oversees all Community Care Program and Illinois Department of Public Health procedures and processes.
• Manages and supervises the department's HCA Supervisors; responsible for day‑to‑day supervision and leadership.
• Manages and supervises the participants’ needs according to their plan of care and has the direct responsibility for working as a backup in each supervised position.
• Oversees and manages case notes, care plans, schedules, authorizations, etc., for all participants, and handles work refusal forms, FMLA, insurance applications, etc., for branch employees.
• Has the direct responsibility for working as a backup in each position supervised.
• Maintains professional, friendly, courteous, caring relationships and atmosphere with all staff members.
• Works in a team to assure accomplishment of the company's goals.
• Prepares monthly statements and analysis for the branch.

Qualifications

• Excellent communication skills in English.
• Ability to delegate.
• Reliable transportation and willingness to substitute caregiver.
• Some office experience.

Seniority Level

Director

Employment Type

Full‑time

Job Function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing