Client Services Supervisor

Help at Home; Dearborn (MI); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A healthcare service provider in Dearborn is seeking a Client Services Supervisor. This role requires effective team building and communication skills, maintaining client care standards, and assigning homecare aides to ensure a high level of service. Candidates should have a high school diploma and preferably a Bachelor’s degree, with some experience in home healthcare. Competitive compensation and benefits offered.

Qualifications

• Must be at least 18 years old.
• Experience in Medicaid, Waiver, or Home Healthcare preferred.
• Must maintain positive working relationships with clients and aides.

Responsibilities

• Lead the development and monitoring of care plans for clients.
• Assign homecare aides according to client needs.
• Maintain confidentiality of patient/client information.

Skills

Team building

Communication

Coaching

Client satisfaction management

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Overview

Lead Corporate Recruiter specializing in recruiting, team building, and training.

This range is provided by Help at Home. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/yr - $21.00/yr

Job Summary

The Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client\'s care.

Responsibilities

• Maintain elements of the assigned clients\' files, and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assigns homecare aides based on the client\'s overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client\'s condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client\'s Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

Education and Experience

• At least 18 years of age.
• High school diploma or GED required. Bachelor\'s degree preferred.
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience preferred.
• Other requirements pursuant to state or local rules as applicable.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Quality Assurance

Industries

• Nursing Homes and Residential Care Facilities

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Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave

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Farmington Hills, MI