Senior Subrogation Specialist: Complex Claims Recovery

IMT Insurance; West Des Moines (IA); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Medical, dental, and vision insurance

Life & AD&D insurance

Job summary

IMT Insurance seeks an experienced Claims Recovery Specialist III to lead complex subrogation and recovery matters across lanes and jurisdictions. You will independently investigate, negotiate, and resolve recovery claims while mentoring teammates and driving process improvements.

Responsibilities include managing high-dollar recovery files, developing strategies, and coordinating with carriers, attorneys, and stakeholders to maximize outcomes within regulatory guidelines.

Qualifications

• Bachelor's degree or equivalent and 5+ years of progressively responsible claims adjusting, subrogation, recovery, or related claims experience.
• Prior arbitration experience required; industry designations such as AIC, CPCU, ARM, or SCLA are preferred.
• Advanced knowledge of property and casualty claims handling, liability investigation, subrogation principles, and recovery practices, including arbitration processes and applicable state laws impacting recovery opportunities.
• Demonstrated expertise in complex negotiations and conflict resolution, with the ability to influence outcomes without direct authority.
• Strong analytical and critical-thinking skills, including the ability to evaluate large volumes of information, identify trends, and make sound business decisions based on facts, legal considerations, and recovery potential.
• Excellent verbal, written, presentation, and interpersonal communication skills, including the ability to communicate difficult, sensitive, or complex information effectively and professionally.

Responsibilities

• Conduct comprehensive investigations involving complex liability, comparative negligence, coverage, and recovery issues to identify and maximize subrogation opportunities.
• Independently manage a portfolio of complex and high-dollar recovery files through resolution.
• Negotiate settlements with adverse carriers, attorneys, responsible parties, and other stakeholders to obtain favorable recovery outcomes.
• Develop and execute recovery strategies for challenging claims involving disputed liability, multiple parties, coverage concerns, and jurisdictional complexities.
• Prepare, file, and manage arbitration submissions while defending company positions in arbitration proceedings and pursuing counterclaims when appropriate.
• Review arbitration decisions and identify opportunities for escalation, appeal, or alternative recovery methods when applicable.
• Serve as a technical resource for Claims Recovery Specialists and Claims Representatives on liability investigations, recovery strategies, arbitration filings, and claim resolution.
• Assist management with training, onboarding, and mentoring team members to support departmental development and consistency.
• Set and maintain appropriate reserves, negotiate settlements within authority levels, and obtain approval for settlements exceeding assigned authority.
• Partner with Claims leadership, underwriting, legal counsel, collection agencies, and external business partners to resolve complex recovery matters.
• Maintain accurate documentation of all claim activities, negotiations, correspondence, recoveries, and settlement decisions.
• Manage diary activities in accordance with department service standards and monitor collection agency performance, recommending escalation or alternative recovery solutions when appropriate.
• Research and respond to inquiries, complaints, and escalated issues from insureds, claimants, agencies, attorneys, and business partners.
• Maintain a positive attitude and professional conduct when working with others.
• Confidentiality and professionalism required at all times.

Skills

Analytical thinking

Negotiation

Communication skills

Leadership

Mentoring

Time management

Decision making

Stakeholder management

Education

Bachelor's degree

Certifications (AIC/CPCU/ARM/SCLA)

Tools

Claims management systems

Arbitration platforms

Microsoft Office

Job description

IMT Insurance seeks an experienced Claims Recovery Specialist III to lead complex subrogation and recovery matters across lanes and jurisdictions. You will independently investigate, negotiate, and resolve recovery claims while mentoring teammates and driving process improvements.

Responsibilities include managing high-dollar recovery files, developing strategies, and coordinating with carriers, attorneys, and stakeholders to maximize outcomes within regulatory guidelines.