Senior Studio Lead - Westchase

JETSET Pilates; Westchase (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts

Complimentary or discounted JETSET Pil

Training & development

Growth opportunities

Job summary

JETSET Pilates in Westchase, FL is hiring Studio Leads to deliver exceptional client experiences, support instructors, and keep daily operations running smoothly. You will drive memberships, greet clients, and help grow the community with warm, sales-focused service.

This role blends hospitality leadership with studio ambassadorship, requiring excellent communication, scheduling flexibility to cover mornings/evenings/weekends, and a team-first mindset.

Qualifications

• Excellent communication and interpersonal skills
• Experience helping clients and guiding decisions
• Strong attention to detail and multitasking abilities
• Retail or front-desk sales experience preferred but not required
• Comfort with technology and learning new systems
• Ability to thrive in a fast-paced, customer-focused environment

Responsibilities

• Build genuine relationships with prospective and current clients to understand goals and recommend memberships or packages
• Communicate the value of the JETSET experience and convert inquiries into memberships
• Follow up with leads through phone, text, email, and in-person conversations
• Support sales initiatives, promotions, and community events to generate leads
• Create a welcoming, personalized experience that keeps members engaged
• Monitor member activity and reach out to at-risk clients in a proactive way
• Partner with the GM and studio team to hit membership, retention, utilization, and revenue goals
• Maintain accurate lead, sales, and member notes in studio systems
• Greet and check-in clients warmly and professionally
• Answer questions, solve problems, and provide solutions exceeding expectations
• Deliver a five-star first-visit experience for new clients
• Support instructors before, during, and after class to ensure seamless client experiences
• Help with schedule updates and studio communications to clients
• Open and close the studio as needed and assist with shifts when required
• Process sales, memberships, and class packages accurately
• Maintain client records and restock inventory as needed
• Assist with front-desk and lobby cleanliness and organization

Skills

Excellent communication

Multitasking

Attention to detail

Customer service mindset

Team player

Organizational skills

Tools

CRM systems

Booking system

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Our Studio Leads are the heartbeat of the studio—creating exceptional client experience, supporting our instructors, and keeping daily operations running smoothly. Equal parts hospitality leader and studio ambassador, they help grow our community by connecting with clients and confidently guiding them toward the memberships and packages that support their goals.

If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team.

WHAT YOU'LL DO

Drive Sales & Retention

• Build genuine relationships with prospective and current clients to understand their goals and recommend the memberships or packages that best fit their needs.

• Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.

• Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.

• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.

• Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.

• Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.

• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.

• Maintain accurate and timely lead, sales, and member notes within required studio systems.

Deliver Exceptional Client Experiences

• Greet and check-in clients warmly and professionally.

• Answer questions, solve problems, and provide solutions that exceed client expectations.

• Build meaningful relationships and create a welcoming community for all.

• Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected.

Support Positive Studio Team Culture

• Support instructors before, during, and after class to ensure a seamless client experience.

• Assist management in communicating schedule updates, studio information, and important announcements to clients

• Demonstrate flexibility and a team-first mindset by occasionally helping cover shifts when teammates are unavailable.

Drive Operational Excellence

• Manage front desk, lobby, and studio cleanliness and organization.

• Answer phones, respond to emails, and process client inquiries promptly.

• Process sales, memberships, and class packages accurately.

• Maintain accurate client records in our booking and CRM systems

• Process retail sales and restock inventory as needed.

• Support opening and closing duties and ensure all policies and procedures are followed.

SUCCESS IN THIS ROLE

You’ll be successful if you:

• Are motivated by sales goals and enjoy helping clients find solutions that best fits their needs.

• Take genuine pride in delivering exceptional service to every client, every time.

• Have a team-first mindset and enjoy supporting instructors and teammates.

• Thrive in a fast-paced environment and naturally look for ways to keep the studio running smoothly.

• Are organized, detail-oriented, and committed to maintaining accurate studio and client information.

• Care deeply about creating a clean, polished, and welcoming environment.

WHAT WE'RE LOOKING FOR

• Experience recommending specific services or products

• Excellent communication and interpersonal skills.

• Strong attention to detail and multitasking abilities.

• Passion for health, wellness, and helping others.

• Ability to thrive in a fast-paced, customer-focused environment.

• Previous customer service or front desk experience is preferred, but not required.

• Proficiency with technology and comfort learning new systems.

AVAILABILITY EXPECTATIONS

• Ability to work mornings, evenings, weekends, and holidays as business needs require.

• Reliable and consistent availability.

• Ability to open and close the studio as needed.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods.

• Ability to lift and carry items up to 30 pounds.

• Ability to bend, reach, and move throughout the studio.

COMPENSATION & BENEFITS*

• Competitive hourly pay

• Employee discounts

• Complimentary or discounted JETSET Pilates classes

• Training & development

• Growth opportunities

*Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

CAREER GROWTH

Career Growth

JETSET is committed to developing future leaders. Studio Leads who demonstrate exceptional performance may have opportunities to grow into Community Lead, Assistant General Manager, General Manager, or support new studio openings as the brand continues to expand.