Senior Student Services Advisor, Office of Undergraduate Law Programs

University of Southern California; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Gould School of Law at the University of Southern California seeks a self-motivated Senior Student Services Advisor to support undergraduate law programs. You will advance recruitment and outreach, advise prospective and current students, and coordinate day-to-day activities in a collaborative team setting.

You will report to the director of undergraduate programs and work with campus partners to provide comprehensive advising, registration, accessibility and exams support, ensuring smooth

Qualifications

• Master's degree in related field preferred.
• 3 years in a similar or related role preferred.
• Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.

Responsibilities

• Coordinate outreach and recruitment for prospective students and families.
• Provide leadership and guidance to advising colleagues on outreach and admissions.
• Develop understanding of university student services, degree requirements and policies for proactive advising.
• Maintain a caring, helpful, professional approach to advising students.
• Respond to inquiries from prospective and current students and related services.
• Coordinate services with other campus offices and act as a resource for information on student affairs and advisement.
• Provide individual and group advising and administrative support to undergraduate law students.
• Analyze enrollment, graduation, and student data and prepare reports for planning and assessment.
• Make presentations to groups of prospective and current USC students and assist with events.
• Attend recruiting events on and off campus; coordinate services and events; represent the law school.
• Arrange vendor services and ensure follow-through on responsibilities.
• Assist with undergraduate registrar tasks including registration, exam administration, accommodations, and integrity matters.
• Coordinate communications promoting programs (newsletters, bulletins, brochures, website).
• Assist with orientation and other law school events; uphold ethics and best practices in academic advising.

Skills

Interpersonal skills

Communication skills

Education

Master's degree in related field

Tools

Student information system

Job description

Founded in 1896, the Gould School of Law has a distinguished past built on the principles of equity and excellence, and the courage to break new ground. USC first introduced legal education in Southern California. Today, the Law School continues to make history through its philosophy of innovation and through its people. USC Gould cultivates analytical ability, ethical values, and a spirit of collegiality that prepare students for meaningful careers benefiting society. It was one of the first law schools to engage students in clinical programs and remains a leader in experiential education.

The Gould School of Law, Office of Undergraduate Law Programs, is seeking a self-motivated and high energetic candidate who thrives in a fast paste environment to join our collaborative team as a Senior Student Services Advisor . This candidate will advance and promote our mission of introducing students to the concepts of law early in their undergraduate studies. Reporting to the director of undergraduate programs, this position touches upon all aspects of a student's academic lifecycle and will serve as the advisor for prospective and current students in two undergraduate degrees, multiple minor programs and other specialized programs. Our ideal candidate is team driven and will work closely with other members of our staff to help coordinate recruitment and outreach operations, oversee departmental day-to-day activities, coordinate outreach needs within and outside of Gould, engage with campus partners, administrative and other relevant units at the university, and support a foundation for strategic growth.

In addition to advising prospective and current students, the Sr. Student Services Advisor will assist with orientation, registration, undergraduate record services, accessibility services, final exams and other student services functions as requested. The Sr. Student Services Advisor will evaluate student problems, academic, administrative or personal, and refer students to the appropriate student services offices for additional counseling, and liaise with other offices on behalf of students to facilitate problem resolution.

The successful candidate will demonstrate skills and interest in recruitment, outreach, academic advisement with strong interpersonal and communication skills with a genuine interest in working with students, staff, and faculty involved with undergraduate courses and programs.

Preferred Qualifications:

• Preferred Education: Master's degree in related field
• Preferred Experience: 3 years in a similar or related role
• Preferred Field of Expertise: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system

Job Accountabilities:

• Coordinate outreach and recruitment services to a diverse group of prospective students and their families.
• Provide recruitment, outreach, and admissions related leadership and guidance to advising colleagues.
• Develop expertise and understanding of the university's student services, degree requirements and academic policies to ensure accurate and proactive advising.
• Maintain a caring, helpful, compassionate, and professional approach to advising students.
• Respond to inquiries and requests from prospective students and current student-related services.
• Coordinate program services with other offices and colleagues on campus. Serve as a resource for information-exchange on student and program services, student affairs, and advisement.
• Provide individual and group advising and administrative support to undergraduate law students.
• Research, maintain, and analyze enrollment, graduation, student assessment, and other program data; prepare reports for planning, assessment, and internal or external use.
• Make formal presentations to small or large groups of prospective and current USC students, as required. Assist with planning and coordinating student programs, program services and special events.
• Attend recruiting events on and off campus during weekdays and occasional weekends.
• Coordinate program services and/or activities, meetings and events. Represent the law school at meetings and events.
• Arrange with vendors for various services. Ensure satisfactory follow through on assigned areas of responsibility.
• Assist with undergraduate registrar and student affairs related tasks - including registration, exam administration and proctoring, student accommodations and academic integrity matters.
• Coordinate communication materials promoting programs and activities, e.g., newsletters, bulletins, fact sheets, brochures and our website.
• Assists with orientation, commencement and other law school events as required, each year. Adhere to the highest standard of ethics and best practices of academic advising
• Perform other related