Senior Student Services Administrator

CATS Academy Boston, Inc.; Braintree (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

CATS Academy Boston is seeking a Senior Student Services Administrator to oversee operational support for students from enrollment through graduation. The role involves communication, onboarding, attendance tracking, and managing essential I-20 compliance processes, requiring strong organizational and customer service skills in a fast-paced educational environment.

Qualifications

• 2+ years in school operations or administrative services required.
• Experience with school-based CRM or data platforms preferred.
• Detail-oriented and able to handle sensitive information.

Responsibilities

• Serve as liaison for post-enrollment inquiries from students and families.
• Coordinate arrival logistics and onboarding tasks.
• Track daily attendance and maintain student records.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor's degree preferred

Tools

Shackleton

UNIT-e

Reach

Job description

Description

ABOUT CATS ACADEMY BOSTON
CATS Academy is a private boarding High School that offers a range of school programs. At the heart of our ethos is the recognition of the fact that everyone is different. Our personalized approach to learning ensures students achieve the best grade possible and work in partnership. We help them prepare for and select the best degree program at the best university to suit their strengths and career aspirations.

OVERVIEW OF THE JOB
The Senior Student Services Administrator (SSR) serves as the operational backbone of the domestic student experience at CATS Academy Boston. This position is the go-to resource for students, families, and agents post-enrollment, ensuring a high-quality experience from arrival through graduation. The SSR coordinates key aspects of reception, attendance, residential life communications, and student record maintenance. Additionally, the SSR supports basic I-20 administrative processes, helping ensure compliance in coordination with internal teams. This role requires exceptional attention to detail, communication skills, and the ability to multitask in a student-focused, fast-paced environment.

MAIN RESPONSIBILITIES
1. Communication & Customer Service
? Serve as a central liaison for post-enrollment inquiries from students, families, and agents.
? Manage the student services inbox and provide timely responses or escalate concerns as appropriate.
? Log and track student issues in Shackleton; ensure follow-through and resolution in coordination with relevant departments.

2. Arrival & Onboarding
? Coordinate arrival logistics and onboarding tasks including welcome letters, ID setup, and email accounts.
? Support orientation events and ensure student systems and records are updated in Shackleton and UNIT-e.
? Confirm and update student contact information during arrival periods.

3. Attendance & Reception Oversight
? Supervise reception operations and ensure the front office is student-ready each day.
? Track daily attendance and communicate updates with academic teams as needed.
? Support student password resets, account issues, and general troubleshooting.

4. Residential Life Coordination
? Partner with residential life to log rooming changes, wellness notes, and housing-related updates.
? Ensure data integrity in the Reach system for permissions, check-ins, and room availability.
? Maintain a student presence on campus and identify students in need of support or follow-up.

5. I-20 Oversight & Administrative Compliance
? Assist in maintaining accurate I-20 records for domestic students requiring status support (e.g., transfer, change of status, extensions).
? Collect required documentation and support internal compliance checks.
? Coordinate with the appropriate compliance lead or international admissions officer for escalated I-20 cases.

6. Data & Reporting Support
? Ensure accurate and up-to-date student records in all key systems.
? Run attendance, contact, and service-related reports as directed by the Senior Manager.
? Support audits and data checks for enrollment verification, consent forms, and onboarding status.

PERSON SPECIFICATION
? Bachelor’s degree preferred
? 2+ years in school operations, administrative services, or front-office support
? Strong organizational and problem-solving skills
? Excellent written and verbal communication abilities
? Experience with school-based CRM or data platforms (Shackleton, UNIT-e, Reach) a plus
? Comfortable handling sensitive information with discretion Core Attributes
? Friendly, approachable, and student-centered
? Detail-oriented and operationally dependable
? Able to manage multiple tasks and maintain a calm demeanor
? Collaborative and willing to work cross-functionally
? Willing to work occasional evenings or weekends during peak periods

COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

ABOUT CATS GLOBAL SCHOOLS
CGS is a leading provider of pre-university academic courses and English language courses in the UK. We provide programs including A Level, IB and University Foundation, as well as English Language Study, to a growing number of international students seeking to win places at UK universities.

We operate a number of different educational brands: CATS Colleges in Cambridge, Worthgate School, Canterbury and Guildhouse School, London; CATS Academy in Boston; CATS China; Bournemouth Collegiate School, Bosworth Independent College and St Michael’s School, Llanelli; Cambridge School of Visual and Performing Arts (CSVPA) and Stafford House English language schools and Study Holidays. We benefit from being part of a global team focused on teaching and learning.

AND FINALLY
CATS Global Schools are committed to safeguarding and promoting the safety of our students and expect everyone connected with the organization to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.