Senior Strategy & Operations Leader, START Programs

University of New Hampshire; United States; On-site; USD 80,000 - 144,000; Full time

Job summary

The University of New Hampshire’s National Center for START Services seeks an Associate Director to partner with the Executive Director in shaping organizational strategy, improving operations, and sustaining START fidelity. You will supervise NCSS leadership, coordinate nationwide training, and oversee contracts, QA, and policy development to advance NCSS priorities.

Responsibilities include cross‑functional leadership, strategic planning, and ensuring alignment with START values while

Qualifications

• Master's degree in an appropriate field and 7–10 years of related work experience.
• Experience supporting individuals with MH-IDD and contracting with state/local agencies.
• Proven ability to lead organizational quality assurance and policy development.

Responsibilities

• Provide strategic leadership and oversee NCSS operations and fidelity to the START Model.
• Supervise leadership staff and coordinate training, TA, and resource development.
• Oversee QA, policy development, governance, and continuous quality improvement.
• Manage contractual deliverables, budgets, and organizational growth.

Skills

Leadership

Strategy

Organizational Management

Cross-functional Collaboration

Communication

Performance Improvement

Budget & Financial Oversight

Education

Master's degree in related field

7–10 years experience in a related field

PhD preferred

Job description

The University of New Hampshire’s National Center for START Services seeks an Associate Director to partner with the Executive Director in shaping organizational strategy, improving operations, and sustaining START fidelity. You will supervise NCSS leadership, coordinate nationwide training, and oversee contracts, QA, and policy development to advance NCSS priorities.

Responsibilities include cross‑functional leadership, strategic planning, and ensuring alignment with START values while