Senior START Strategy & Operations Leader

University System of New Hampshire; Durham (NH); On-site; USD 80,000 - 144,000; Full time

Job summary

The University System of New Hampshire seeks an Associate Director for the National Center for START Services (NCSS) in Durham. This senior leadership role partners with the Executive Director to steer organizational health, fidelity to the START Model, and sustainable growth.

You will supervise program managers, oversee contracts, and lead development of training and resources. The role requires a Master's degree and 7–10 years in related field, with experience in MH-IDD, contract development,

Qualifications

• Masters' degree in appropriate academic discipline and 7-10 years of experience in a related field and area of work.
• Experience supporting individuals who experience a mental health condition and an intellectual/developmental disability (MH-IDD).
• Experience working with state and/or local agency leaders to develop contracts for implementation and training.
• Experience evaluating the effectiveness of programs serving people experiencing IDD.
• Extensive experience in adult learning practices, professional development design, and cross-disciplinary collaboration.
• Experience negotiating contracts with state and provider agencies, including scopes of work.

Responsibilities

• Participate as a key member of the NCSS leadership team, contributing to strategic planning, organizational decision-making, and long-term growth and sustainability.
• Lead continuous assessment and improvement of organizational operations, services, policies, and practices in alignment with the NCSS strategic plan.
• Foster organizational cohesion, collaboration, and cross-functional integration across clinical, research, operations, quality, communications, and training teams.
• Provide executive leadership during organizational, system, or emergency response efforts and support coordinated organizational communications during significant system changes.
• Provide direct supervision to NCSS leadership staff, coaching and leadership development in leadership, performance management, and quality improvement.
• Ensure compliance with UNH/USNH policies, contractual requirements, and organizational procedures.
• Serve as the designated representative for the Executive Director in their absence.
• Partner with the Executive Director to align priorities with START Model and organizational goals.
• Provide executive oversight of quality assurance, governance, and continuous quality improvement.

Skills

Strategic leadership

Cross-functional collaboration

Policy development

Quality improvement

Budget management

Education

Master's degree

Tools

Contracts management

Job description

The University System of New Hampshire seeks an Associate Director for the National Center for START Services (NCSS) in Durham. This senior leadership role partners with the Executive Director to steer organizational health, fidelity to the START Model, and sustainable growth.

You will supervise program managers, oversee contracts, and lead development of training and resources. The role requires a Master's degree and 7–10 years in related field, with experience in MH-IDD, contract development,