Senior Strategy Manager, Customer Segment Strategy (Health Systems)

Genentech; Washington (District of Columbia); Hybrid; USD 161,000 - 299,000; Full time

Job summary

Genentech in the United States is seeking a Senior Manager, Customer Segment Strategy - Health Systems to guide access and contracting strategy across the company’s portfolio for health system customers. You will partner with CE Account Teams, PCD, External Affairs, and Legal to align contracting with brand priorities and to drive patient access while protecting profitability.

The role requires 5+ years in market access, deep US payer knowledge, and strong negotiation and communication skills;

Qualifications

• Bachelor’s Degree in relevant field; MBA preferred.
• 5+ years in pharmaceutical market access, payer or contracting roles.
• Broad US Market Access experience across multiple therapeutic areas.
• Expertise in pricing, contracting, distribution and US policy strategies.

Responsibilities

• Lead development of access and contracting strategies from concept through execution.
• Serve as strategic liaison among CE, PCD, External Affairs, Legal and cross‑functional partners.
• Provide negotiation support and talking points for customer engagements.
• Synthesize contract performance insights for senior leadership.
• Monitor industry trends, policy reforms, and reimbursement changes.

Skills

Verbal communication

Written communication

Strategic thinking

Negotiation

Travel readiness

Education

Bachelor’s Degree in relevant discipline

MBA or other advanced degree

Job description

The Position

This role is a valuable part of our Customer Segment Strategy team, which is committed to maximizing patient access and delivering transformative therapies to those who need them most. As a member of this team, you will have the opportunity to collaborate closely with key cross‑functional stakeholders across Customer Engagement, Pricing, Access & Evidence Strategy, External Affairs, and Commercial Squads. Together, you will shape high‑impact contracting and access solutions in a dynamic healthcare landscape. As a Senior Manager, Customer Segment Strategy - Health Systems, you will lead the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within the Health Systems segment. Acting as a critical subject matter expert, you will provide analytical rigor, strategic recommendations, and negotiation strategies to Customer Engagement (CE) Account Teams and Market Access leaders. This role bridges the gap between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads, ensuring a customer‑centric approach that directly impacts Genentech's P&L and patient access.

• Lead the development of access and contracting strategies from concept through execution to maximize patient access and protect Genentech's profitability across the Health Systems segment.
• Act as the strategic liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners to align customer strategies with Brand and Therapeutic Area priorities.
• Navigate ambiguity to lead high‑impact, cross‑portfolio initiatives for new customer types or segments requiring innovative access approaches.
• Provide robust negotiation support and relevant talking points to account teams, participating directly in customer‑facing engagements as appropriate.
• Synthesize contract performance insights across key customers to share scalable learnings with senior leaders, influencing product‑level contracting strategies.
• Partner with Segment and Regional account leadership to build strategic alliances, support account planning, and resolve complex reimbursement challenges.
• Monitor and analyze industry trends, policy reforms, and customer evolution to proactively mitigate risks and leverage emerging commercial opportunities.

Who You Are:

• Bachelor’s Degree in relevant discipline
• 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance
• 5+ years of work experience in a Market Access function
• Broad and diversified US Market Access experience to include multiple therapeutic areas
• Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape
• Significant experience in developing and executing access strategies
• Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross‑functional teams.
• Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment
• Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences
• Ability to travel an estimated 25% for account planning, customer engagement, and other business requirements

Preferred Qualifications:

• MBA or other advanced degree
• Direct customer experience in relevant segment

Location:

• Primary preferred location is South San Francisco at our Genentech Campus but is open to remote candidates. Remote employees must also be available to travel on short notice for cross‑functional support and team collaboration.
• Relocation benefits are not offered for this posting

The expected salary range for this position based on the primary location of South San Francisco, California is $161,000 to $299,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job‑related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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