Senior Strategy Lead - Self-Serve Programs & PMO

Dell Technologies Inc.; Austin (TX); On-site; USD 166,000 - 228,000; Full time

Job summary

Dell Technologies in Round Rock, Texas seeks a Senior Consultant in Project Program Management to guide the self-serve portfolio across product, voice, web and portal channels, and to set the annual operating plan. The role leads program managers, aligns with engineering and support leadership, and delivers executive-ready strategy, roadmaps, and business cases to senior leadership.

A track record of 15+ years in program management and strong stakeholder management is essential; deep experience

Qualifications

• 15+ years of program management or digital customer support leadership.
• Experience setting annual operating plans and multi-year modernization strategies.
• Proven ability to influence senior leadership and direct cross-functional teams.
• Deep experience with portfolio tools and enterprise measurement frameworks.
• Experience operating in large, matrixed global organizations.

Responsibilities

• Set strategic direction for self-serve portfolio and define the operating plan.
• Direct and coordinate consultant-level program managers across channels.
• Develop and present executive strategy, roadmaps, and business cases.
• Partner with leadership for global strategic oversight of investments and outcomes.
• Define enterprise measurement framework and track utilization and containment.

Skills

Program management

Product strategy

Digital customer support

Stakeholder management

Cross-functional leadership

Measurement frameworks

Education

Bachelor's degree

Advanced degree a plus

Tools

BI tools

Portfolio/analytics tools

Job description

Dell Technologies in Round Rock, Texas seeks a Senior Consultant in Project Program Management to guide the self-serve portfolio across product, voice, web and portal channels, and to set the annual operating plan. The role leads program managers, aligns with engineering and support leadership, and delivers executive-ready strategy, roadmaps, and business cases to senior leadership.

A track record of 15+ years in program management and strong stakeholder management is essential; deep experience