Senior Digital Services Self-Serve Modernization Lead

Dell GmbH; Round Rock (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Dell Technologies in Round Rock, Texas, seeks a Senior Strategic Program Manager to lead the Digital Services Self-Serve Modernization program. You will drive end-to-end delivery across IT and business functions, aligning roadmaps and governance to deliver integrated portals and an improved customer experience.

The role requires 15+ years in IT program management, strong stakeholder skills, and knowledge of AI technologies applied to enterprise environments.

Qualifications

• 15+ years of progressive IT program/project management or digital transformation leadership.
• Experience delivering enterprise portal integrations and customer-facing platforms.
• Knowledge of AI technologies and practical application in enterprise environments.

Responsibilities

• Lead end-to-end accountability for the Self-Serve Modernization program across portals and customer experiences.
• Align cross-functional roadmaps across IT and business units and govern delivery per Dell standards.
• Develop executive-ready materials and manage stakeholder expectations with proactive communication.
• Translate strategy into actionable programs, manage risks and cross-functional dependencies.

Skills

IT program management

Strategic planning

Stakeholder management

Cross-functional leadership

AI technologies

Program governance

Education

Bachelor's degree

PgMP / PMP / SAFe certifications

Job description

Dell Technologies in Round Rock, Texas, seeks a Senior Strategic Program Manager to lead the Digital Services Self-Serve Modernization program. You will drive end-to-end delivery across IT and business functions, aligning roadmaps and governance to deliver integrated portals and an improved customer experience.

The role requires 15+ years in IT program management, strong stakeholder skills, and knowledge of AI technologies applied to enterprise environments.