Senior Strategic Forecast & Capacity Planner

Disney Entertainment; San Antonio (TX); Presencial; USD 77.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Long-term incentive units

Medical benefits

Descripción de la vacante

Disney Direct to Consumer seeks a Senior Analyst for Forecast & Capacity Planning to build long-term, short-term, and intraday demand forecasts and capacity models. You’ll align staffing with demand across units and regions, translating data into actionable staffing strategies.

In this role, you’ll collaborate with operations, HR, finance, and program management, presenting insights to leadership and ensuring service levels and viewer experience remain strong.

Formación

• Bachelor’s degree in Business Analytics, Statistics, Operations Management, or related field required; Master’s preferred.
• 4+ years of experience in capacity planning, workforce management, or operations analysis.
• Advanced Excel skills and experience with SQL for data manipulation and analysis.
• Proficiency in WFM platforms (NICE, IEX) and BI tools (Power BI).
• Strong understanding of contact center dynamics and workforce planning methodologies.

Responsabilidades

• Maintain accuracy and reliability of capacity plans and staffing forecasts.
• Identify and mitigate risks related to staffing and service levels.
• Deliver data-driven recommendations that support strategic workforce decisions.
• Proactively identify capacity risks and develop mitigation strategies.
• Collaborate with operations, HR, finance, and program management to align planning efforts.

Conocimientos

Advanced Excel

SQL

WFM platforms

BI tools

Contact center dynamics

Workforce planning methodologies

System integration

Educación

Bachelor’s in Business Analytics/Statistics/OM

Master’s preferred

Herramientas

NICE

IEX

Power BI

SQL (tool)

Descripción del empleo

Disney Direct to Consumer seeks a Senior Analyst for Forecast & Capacity Planning to build long-term, short-term, and intraday demand forecasts and capacity models. You’ll align staffing with demand across units and regions, translating data into actionable staffing strategies.

In this role, you’ll collaborate with operations, HR, finance, and program management, presenting insights to leadership and ensuring service levels and viewer experience remain strong.