Senior Strategic Account Manager - Eyecare Tech

EssilorLuxottica; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

EssilorLuxottica is seeking a Strategic Account Manager to drive revenue growth, technology adoption, profitability, and retention across strategic and national accounts. Travel 15–25% is required.

You will lead strategic business reviews, negotiate agreements, and collaborate with Product, Technical Support, Sales, and Operations to ensure onboarding and ongoing customer success. Strong relationship skills and a business mindset are essential.

Qualifications

• Bachelor’s degree in business administration or equivalent professional experience.
• Minimum three years of experience in strategic account management, key account sales, or related commercial roles.
• Experience developing business plans, managing major customer relationships, and executing growth strategies.
• Strong knowledge of the eyecare industry, technology solutions, or related sales environments.
• Demonstrated negotiation, relationship management, communication, and analytical skills.
• Understanding of financial principles, pricing strategies, and P&L drivers.
• Proficiency in CRM systems, Microsoft Office, and sales reporting tools.
• Ability to manage competing priorities, exercise sound judgment, and deliver results.

Responsibilities

• Achieve assigned sales, revenue, profitability, retention, and account growth objectives through strategic account management.
• Develop and execute account plans to expand technology adoption, increase utilization, and identify new business opportunities.
• Build and maintain relationships with key decision-makers, executives, and stakeholders across complex, multi-location accounts.
• Lead customer business reviews, presenting performance analytics, optimization opportunities, strategic objectives, and improvement plans.
• Negotiate pricing, contractual agreements, and commercial partnerships to support profitable, sustainable growth.
• Monitor account performance, sales pipelines, KPIs, and progress toward established business objectives.
• Identify retention risks, resolve escalated customer concerns, and coordinate cross-functional solutions.
• Partner with Product, Technical Support, Sales, and Operations to support onboarding, training, integrations, and ongoing customer success.
• Collaborate with National Accounts, EOA Key Accounts, OOGP, and other EssilorLuxottica teams to align commercial strategies and maximize customer opportunities.
• Conduct annual in-person visits with top strategic accounts and monthly business acquisition reviews with leadership.
• Recommend account growth, acquisition, and retention strategies based on market dynamics and customer performance.
• Represent customer needs and business opportunities in leadership discussions and strategic planning.
• Maintain accurate documentation of customer interactions, contractual commitments, account activities, and sales forecasts.
• Participate in industry conferences, trade shows, customer meetings, and other business activities as required.
• Perform additional duties as assigned.

Skills

Account management

Negotiation

Relationship mgmt

Analytical skills

CRM proficiency

Sales forecasting

Education

Bachelor's degree in business administration

Tools

CRM systems

Microsoft Office

Sales reporting tools

Job description

EssilorLuxottica is seeking a Strategic Account Manager to drive revenue growth, technology adoption, profitability, and retention across strategic and national accounts. Travel 15–25% is required.

You will lead strategic business reviews, negotiate agreements, and collaborate with Product, Technical Support, Sales, and Operations to ensure onboarding and ongoing customer success. Strong relationship skills and a business mindset are essential.