Senior Store Team Lead

Tapestry, Inc.; Lee (MA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Brand Ambassador to lead on the sales floor, drive sales targets, and deliver an exceptional customer experience in our Massachusetts location. You will embody Coach values, increase brand awareness, and help implement company initiatives across store operations.

The role supports recruiting, training, performance feedback, and adherence to policies, while fostering collaboration and an inclusive culture. Prior retail leadership experience is required.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Ability to lift at least 25 lbs regularly (up to 50 lbs) and to move on the sales floor.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and supports full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establishes trust, maintains integrity, and supports collaboration to promote an inclusive culture
• Monitor and analyze sales data, identify trends, and improve store performance
• Supports the store with recruiting, interviewing, performance evaluation, and training
• Provides feedback and guides to improve performance and accountability
• Enforces Company policies and store procedures

Skills

Retail leadership

Customer service

Team development

Job description

Coach is seeking a Brand Ambassador to lead on the sales floor, drive sales targets, and deliver an exceptional customer experience in our Massachusetts location. You will embody Coach values, increase brand awareness, and help implement company initiatives across store operations.

The role supports recruiting, training, performance feedback, and adherence to policies, while fostering collaboration and an inclusive culture. Prior retail leadership experience is required.