Senior Store Leader - Banking & Customer Growth

TD Bank; Marlton (NJ); On-site; USD 115,000 - 173,000; Full time

Job summary

TD Bank in Marlton, New Jersey, is seeking a Store Manager III to lead a busy consumer banking store. You will drive deposits, loans, fees, and expenses while coaching a professional team to deliver a legendary Employee and Customer Experience.

The role requires an undergraduate degree or equivalent experience, plus 5+ years of leadership in retail, banking, or financial services, including business development and lending experience.

Qualifications

• Undergraduate degree or equivalent experience.
• 5+ years related experience in retail, customer service or financial services with supervisory/leadership roles.
• 5+ years proven business development skills and ability to implement strategies.
• 5+ years of leadership and coaching experience.
• Small Business and Consumer lending experience preferred.
• Knowledge of bank product lines and store operations.
• Ability to manage competing priorities and align with store goals.
• Strong analytical and financial skills.
• Excellent written and verbal communication abilities.
• Proficient with Microsoft Office suite.

Responsibilities

• Manages the service and advice team to promote a positive customer and colleague experience.
• Leads and coaches a team of service staff on services, product and advisory conversations to improve customer outcomes.
• Ensures customer issues are resolved per problem resolution guidelines and participates in escalation when necessary.

Skills

People management

Leadership

Coaching

Financial analysis

Communication

Negotiation

Microsoft Office

Education

Undergraduate degree or equivalent experience

Job description

TD Bank in Marlton, New Jersey, is seeking a Store Manager III to lead a busy consumer banking store. You will drive deposits, loans, fees, and expenses while coaching a professional team to deliver a legendary Employee and Customer Experience.

The role requires an undergraduate degree or equivalent experience, plus 5+ years of leadership in retail, banking, or financial services, including business development and lending experience.