Senior State Home Care Director: Lead Teams & QA

Greater Springfield Senior Services Inc.; Springfield (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Greater Springfield Senior Services Inc. seeks a dedicated leader to supervise the State Home Care Team and guide professional standards.

You will oversee administration, technical and casework supervision, and advance QA measures. Responsibilities include directing SHC program operations, hiring and training, developing cultural competence, ensuring compliance with MassHealth and agency procedures, and reporting to the Fiscal Department.

Qualifications

• Bachelor's degree in Social Work, Nursing, or a related field.
• Master's degree preferred.
• Three years minimum of supervisory experience.
• Two years minimum of experience in providing services for older adults.

Responsibilities

• Direction and supervision of all aspects of the SHC Program.
• Participate in the hiring and training of Case Managers and other agency staff as requested.
• Instruct and develop Cultural Competence in SHC staff.
• Development, implementation, and oversight of Standards of Casework Practice for SHC staff.
• Development, implementation, and oversight of Quality Assurance Measures/Standards for SHC staff/program.
• Participate in the development of procedures to ensure program consistency and ensure technical compliance with Program Instructions and agency-established procedures.
• Fulfill all reporting and regulatory requirements of MassHealth and the Executive Office of Aging & Independence.
• Maintain and enforce strict confidentiality standards and ensure the security of client information.
• Provide the Fiscal Department with all necessary reports and data to complete required billing, budget preparation, and financial reports in a timely fashion.
• Treat all individuals encountered through employment with respect and an absence of bias regardless of their sex, race, ethnic background, economic status, health, or other status.
• Represent the agency, maintaining and developing relationships within the community and the service system.
• Design, implement, and manage new projects as assigned.

Skills

Team leadership

Quality Assurance

Cultural Competence

Regulatory compliance

Budget reporting

Education

Bachelor's degree in Social Work, Nursing, or related field

Master's degree preferred

Job description

Greater Springfield Senior Services Inc. seeks a dedicated leader to supervise the State Home Care Team and guide professional standards.

You will oversee administration, technical and casework supervision, and advance QA measures. Responsibilities include directing SHC program operations, hiring and training, developing cultural competence, ensuring compliance with MassHealth and agency procedures, and reporting to the Fiscal Department.