Home Care Program Director Leadership, QA & Compliance

Greater Springfield Senior Services, Inc.; Springfield (MA); On-site; USD 85,000 - 105,000; Full time

Job summary

Greater Springfield Senior Services, Inc. is seeking an SHC Program Supervisor to lead a team of human service professionals and oversee all aspects of the State Home Care program.

You will supervise SHC staff, develop standards of practice, and ensure compliance with program instructions and regulatory requirements. The role emphasizes staff development, cultural competence, quality assurance, and effective collaboration with the Fiscal Department for timely billing and reporting.

Qualifications

• Bachelor's degree in Social Work, Nursing, or a related field.
• Master's degree preferred.
• Three years minimum of supervisory experience.
• Two years minimum of experience in provision of services for older adults.
• Experience with developing and maintaining quality assurance measures preferred.

Responsibilities

• Direction and supervision of all aspects of the SHC Program.
• Participate in hiring and training of Case Managers and other staff.
• Instruct and develop Cultural Competence in SHC staff.
• Develop, implement, and oversee Standards of Casework Practice for SHC staff.
• Develop, implement, and oversee Quality Assurance Measures/Standards for SHC staff/program.
• Develop procedures to ensure program consistency and technical compliance with Program Instructions.
• Fulfill reporting and regulatory requirements of MassHealth and EO Aging & Independence.
• Maintain confidentiality and ensure client information security.
• Provide the Fiscal Department with reports for billing, budgeting, and financial reports.
• Treat all individuals with respect and without bias.
• Represent the agency and build relationships within the community.
• Design, implement, and manage new projects.

Skills

Supervisory experience

Cultural competence

Quality assurance

Staff development

Education

Bachelor's degree in Social Work, Nursing, or a related field

Master's Degree preferred

Job description

Greater Springfield Senior Services, Inc. is seeking an SHC Program Supervisor to lead a team of human service professionals and oversee all aspects of the State Home Care program.

You will supervise SHC staff, develop standards of practice, and ensure compliance with program instructions and regulatory requirements. The role emphasizes staff development, cultural competence, quality assurance, and effective collaboration with the Fiscal Department for timely billing and reporting.