Senior Staffing and Scheduling Specialist

Alaska Native Tribal Health Consortium; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

The Alaska Native Tribal Health Consortium is seeking a Senior Staffing and Scheduling Specialist to support Acute Care nursing leaders and staff through staffing, scheduling, timekeeping, and operations.

Under general supervision, you will create, manage, and maintain staff schedules across units, review leave and availability, and ensure safe patient ratios while delivering high levels of service to internal and external guests.

Qualifications

• Knowledge of privacy laws and regulations.
• Experience with scheduling and timekeeping systems.
• Strong organizational and reporting skills.
• Excellent communication with staff and leadership.

Responsibilities

• Create, manage, and maintain staff schedules in the electronic scheduling system.
• Coordinate department onboarding and orientation for new team members.
• Edit timekeeping records and revise schedules due to staffing changes.
• Attend daily house-wide bed meetings to anticipate patient flow.
• Provide guest service and resolve scheduling concerns promptly.

Skills

Customer service

Time management

Communication

Attention to detail

Education

High school diploma or GED

Job description

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world‑class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second‑largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre‑Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short‑Term Disability Buy‑Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On‑Site Child Care Facility with expert‑designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On‑Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general supervision, provides electronic, in‑person, and telephone support for Acute Care nursing leaders and staff through administrative duties related to staffing, scheduling, timekeeping, and operations.

Responsibilities

All levels

Creates, manages, and maintains staff schedules in the electronic scheduling system for Acute Care Nursing departments. Staff includes but is not limited to Registered Nurses, Respiratory Therapists, Certified Nursing Assistants, Technicians, Technologists, Medical Clerks, Patient Care Technicians, and Patient Observers.

Reviews approved leave and staff availability to draft fair schedules that meet the needs of the unit while providing work‑life balance for employees.

Assists with coordination of department orientation for new team members and provides general guidance in regards to scheduling and training.

Makes daily edits for staffing changes in the electronic scheduling and timekeeping software and revises schedules as needed due to staffing changes, labor shortages, or other interruptions. Updates time and attendance records according to policies and procedures. Receives and initiates phone calls from staff for staffing changes such as call outs and callbacks.

Works in collaboration with the House Supervisors and nursing leadership to adjust staffing on each unit, including tracking floated staff and call out replacements in real‑time while maintaining staffing levels that provide safe care and meet established patient ratios.

Delivers a high level of guest service for both internal and external guests in person and over the phone and responds timely, taking appropriate action to resolve schedule concerns or complaints.

Provides general clerical support such as ordering and stocking office supplies, making travel arrangements, submitting reimbursement requests, sorting and delivering mail, receiving and distributing faxes, making copies and scanning documents. Maintains record‑keeping systems, such as Patient Observer/Sitter logs, and performs general filing and file retrieval.

Provides general administrative support such as maintaining Disaster Rosters, setting appointments, scheduling meetings, and arranging conference rooms.

Performs other duties as assigned or required.

Senior Staffing and Scheduling Specialist

Functions as a resource, mentor, and professional role model for Staffing and Scheduling team members, providing guidance, answering questions, and assisting with situations as needed.

Manages special projects as requested. Researches scope of project, works with manager to assign resources, and monitors progress.

Completes, submits, and tracks company forms such as travel/expense reports, special pay requests, check requests, company credit cards, purchase requests, and personnel action documents.

Compiles, organizes, and reports information such as open shift reports, staffing levels, attendance, floating trends, and associate data.

Attends daily house‑wide bed meetings in order to anticipate patient flow.

Works with department leadership to provide input on process improvement opportunities and support implementing change process.

May serve as a lead for the team, as needed.

Assures timekeeping and timecard edits are completed daily.

KNOWLEDGE and SKILLS

All levels

• Knowledge of customer service concepts and practices.
• Knowledge of privacy laws and regulations.
• Knowledge of office operations and equipment.
• Knowledge of general math and timekeeping calculations.
• Skill in oral and written communication.
• Skill in analyzation and problem solving.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of applications.

Senior Staffing and Scheduling Specialist

• Knowledge of national nursing staffing standards.
• Knowledge of project management and resource allocation techniques.
• Skill in working independently with minimal direct supervision.
• Skill in identifying trends.
• Skill in communicating effectively and collaborating with nursing staff at all levels, interdisciplinary teams, executive officers, and other stakeholders in the development, implementation, and evaluation of staffing and scheduling programs and services.

MINIMUM EDUCATION QUALIFICATION

All

A high school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION

Senior Staffing and Scheduling Specialist

Non-supervisory– Five (5) years of clerical experience, three (3) of which must include timekeeping. An equivalent combination of relevant education and/or training may be substituted for experience.