Senior Staff TPM - Service Health & SRE Programs

Zscaler; San Jose (CA); Hybrid; USD 144.000 - 205.000; Vollzeit

Benefits dieser Stelle

Health plans

Time off plans for vacation and sick

Parental leave options

Retirement options

Education reimbursement

In-office perks

Zusammenfassung

Zscaler in San Jose, CA is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange.

You will define and govern service health metrics and operating cadences, align stakeholders, and drive durable operational improvements at global scale. The role hinges on building scalable, data-driven processes, SLIs/SLOs, and incident reviews, with a hybrid schedule three days on-site.

Qualifikationen

• 8+ years in Technical Program Management, Production Engineering, or similar roles in large-scale, distributed systems.
• Deep experience with SLIs/SLOs, error budgets, and service health practices with demonstrable outcomes improving availability, latency, and durability.
• Proven leadership of cross-functional programs driving production service health at global scale across multi-product, multi-cloud, or multi-region environments.
• Strong data fluency across instrumentation, metrics pipelines, synthetic monitoring, and executive dashboards to translate signal into actionable outcomes.
• Track record of influencing engineers, managers, and senior leadership through clear tradeoff framing, written updates, and decision facilitation.

Aufgaben

• Own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange.
• Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity with reliability.
• Drive Critical User Journey (CUJ) and Lighthouse signal adoption, converting operational alerts into explicit decisions and measurable engineering outcomes.
• Build the service health source of truth by implementing continuous measurement dashboards across security, defects, incidents, capacity, availability, and latency.
• Run continuous operating cadences and cross-organizational programs to standardize intake, prioritization, delivery tracking, and post-delivery verification at scale.

Jobbeschreibung

Zscaler in San Jose, CA is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange.

You will define and govern service health metrics and operating cadences, align stakeholders, and drive durable operational improvements at global scale. The role hinges on building scalable, data-driven processes, SLIs/SLOs, and incident reviews, with a hybrid schedule three days on-site.