Senior Manager, Product Support — Lead & Elevate Teams

Zscaler; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health plans

Time off

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. The company is building an AI-native enterprise with a global, customer-focused culture.

Zscaler seeks a passionate leader to develop technical talent within its support organization, focusing on CSAT, NPS, and metrics. This role offers in-office perks and opportunities for strategic initiatives.

Qualifications

• Passionate leader developing technical talent.
• Data-driven with focus on CSAT, NPS, and metrics.
• Proactive problem-solver and continuous learner.

Responsibilities

• Lead a technical support team for complex Zscaler issues.
• Manage escalations and drive process improvements.
• Own training and initiatives for operational efficiency.

Skills

Leadership

Data-driven decision making

Problem-solving

Job description

Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. The company is building an AI-native enterprise with a global, customer-focused culture.

Zscaler seeks a passionate leader to develop technical talent within its support organization, focusing on CSAT, NPS, and metrics. This role offers in-office perks and opportunities for strategic initiatives.