Senior Staff SRE & AIOps Engineer

ServiceNow

California (MO)

Hybrid

USD 191,000 - 334,000

Full time

14 days+

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Job summary

ServiceNow seeks a Senior Staff Reliability Engineer – SRE & AIOps to drive automation-first infrastructure across hybrid cloud and data center operations. You will architect tooling, auto-remediation, and patterns for reliable, scalable cloud platforms with follow-the-sun teams.

Role combines deep Kubernetes, cloud, and DevOps expertise with leadership to reduce toil, improve MTTR, and guide engineers in advanced reliability practices. Base pay ranges are disclosed for the location.

Qualifications

Hands-on experience designing and operating production Kubernetes clusters at scale.
Experience building closed-loop auto-remediation and self-healing systems.
Proficiency with AWS, Azure, and GCP for multi-region cloud deployments.
Strong IaC and GitOps practices across hybrid/multi-cloud environments.
Familiarity with observability, incident management, and log aggregation.

Responsibilities

Design, deploy, and operate enterprise-scale Kubernetes clusters across hybrid and multi-cloud environments with high availability.
Architect and implement auto-remediation systems to reduce MTTR and toil.
Evolve SRE tooling for monitoring, incident management, and observability.
Define SLOs, error budgets, and automated runbooks for on-call engineers.
Develop Infrastructure-as-Code frameworks and GitOps pipelines for reproducible deployments.
Manage hybrid cloud and data center operations including DR and cost optimization.
Drive CI/CD, service mesh, and network security patterns for rapid releases.
Create scalable on-call schedules and incident response processes across time zones.
Mentor junior engineers and promote blameless post-incident learning.