Senior/Staff Software Engineer – Site Reliability & Infrastructure

Engg; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

General Intuition is expanding its Medal infrastructure to handle billions of clips, ingestions, and social features at scale. You will own the on-call rotation, drive postmortems, and partner with engineering teams to ensure our infra supports rapid growth and reliability.

The role favors candidates with startup or scale-up experience, strong incident response instincts, and deep Terraform and GCP know-how in a production environment.

Qualifications

• Experience operating at scale and responding to incidents.
• Ability to communicate clearly under pressure and drive effective postmortems.
• Comfort in fast-growing environments with rapid tech evolution.
• Strong judgment between durable fixes vs. quick patches.

Responsibilities

• Own the on-call rotation and incident response process.
• Drive postmortems and implement durable corrective actions.
• Collaborate with engineering teams to align infra needs with product growth.

Skills

Incident response

Communication

Startups

Great judgment

Tools

Terraform

Elasticsearch

GCP

Relational databases

GitHub Actions

Kubernetes

Job description

ABOUT THE COMPANY

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We've raised over $650M from Khosla, GC, Valor, and Point72 since October 2025, and recently closed our latest round at a $6.2B valuation.

THE ROLE

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups and has been in the room when things broke at 2am, has scaled databases under pressure.

WHAT WE'RE LOOKING FOR

• Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale
• Elastic search depth: Hands-on experience running ES for user-facing features, not just as a log sink
• GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem
• Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production
• Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence
• CI/CD: You've worked with GitHub Actions in a production environment
• Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems
• Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority
• Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week

OUR STACK

Electron, React, Redux, Styled Components & other modern web-based technologies C# and C++ for native Windows recording & more Swift for iOS, Kotlin for Android Java, Redis, RabbitMQ, Kubernetes for backend Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD