Senior/Staff Software Engineer – Site Reliability & Infrastructure

Medal.TV; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Medal.TV is seeking a senior infrastructure engineer to own the on-call rotation, lead postmortems, and collaborate with engineering teams to keep our massive video ingestion and social layers reliable. You’ll drive scaling, incident response, and infra improvements at a game-facing platform used by millions of gamers daily.

The role requires hands-on experience with Terraform, Elasticsearch, Kubernetes on GCP, and production-grade database scaling, with a calm, result-driven mindset for 2am

Qualifications

• Infrastructure-as-code fluency with Terraform at scale.
• Hands-on Elasticsearch for user-facing features, not just logs.
• Deep GCP experience including Kubernetes, VPC, IAM and Cloud Logging.
• Production experience scaling relational databases (MySQL, PostgreSQL).
• Calm incident response, driving postmortems to prevent recurrence.
• Practical CI/CD in production, e.g., GitHub Actions.
• Clear, rapid incident communication and actionable postmortems.
• Experience in fast-growing startups with scaling priorities.
• Ability to distinguish durable fixes from temporary patches.

Responsibilities

• Own on-call rotation and respond to incidents at 2am when needed.
• Lead postmortems and implement fixes to prevent recurrence.
• Collaborate with engineering teams to meet infra needs at scale.
• Help shape reliability, observability, and incident response culture.

Skills

Incident response

Communication

Startup experience

Good judgment

GitHub Actions in production

Tools

Terraform

Elasticsearch

Kubernetes

GCP

MySQL

PostgreSQL

Redis

RabbitMQ

CI/CD tooling

Job description

About The Company

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We've raised over $650M from Khosla, GC, Valor, and Point72 since October 2025, and recently closed our latest round at a $6.2B valuation.

The Role

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups and has been in the room when things broke at 2am, has scaled databases under pressure.

What We're Looking For

• Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale

• Elastic search depth: Hands-on experience running ES for user-facing features, not just as a log sink

• GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem

• Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production

• Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence

• CI/CD: You've worked with GitHub Actions in a production environment

• Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems

• Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority

• Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week

Our Stack

Electron, React, Redux, Styled Components & other modern web-based technologies
C# and C++ for native Windows recording & more
Swift for iOS, Kotlin for Android
Java, Redis, RabbitMQ, Kubernetes for backend
Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD