Senior/Staff Software Engineer – Site Reliability & Infrastructure

General Intuition & Medal; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

General Intuition & Medal is building world-class infrastructure for Medal, handling billions of clips and high-scale video pipelines. You will own on-call rotations, drive postmortems, and partner with engineering teams to ensure infrastructure keeps pace with rapid growth.

The role emphasizes reliability, incident response, and scalable design in a startup-scale environment, with the right candidate having prior startup experience and a track record of durable fixes over quick patches.

Qualifications

• Strong fluency in Terraform with real scale IaC experience.
• Hands-on Elasticsearch for user-facing features.
• GCP experience: Kubernetes, VPC, IAM, Cloud Logging.
• Relational databases scaled in production (MySQL, PostgreSQL).
• Calm in P0 incidents and postmortem-led prevention.
• GA/CD: production GitHub Actions experience.
• Clear, rapid incident communication and postmortems.
• Experience at startups with rapid growth scaling.
• Good judgment between durable fixes and temporary patches.

Responsibilities

• Own the on-call rotation and incident response.
• Drive postmortems and implement preventative measures.
• Collaborate with engineering teams to meet infrastructure needs.
• Support reliability and scaling as the platform grows.

Skills

Terraform

Elasticsearch

Google Cloud

Kubernetes

MySQL

PostgreSQL

Incident response

GitHub Actions

Communication

Startup experience

Good judgment

Job description

About The Company

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We've raised over $650M from Khosla, GC, Valor, and Point72 since October 2025, and recently closed our latest round at a $6.2B valuation.

The Role

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups and has been in the room when things broke at 2am, has scaled databases under pressure.

What We're Looking For

• Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale

• Elastic search depth: Hands-on experience running ES for user-facing features, not just as a log sink

• GCP depth: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem

• Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production

• Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence

• CI/CD: You've worked with GitHub Actions in a production environment

• Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems

• Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority

• Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week

Our Stack

Electron, React, Redux, Styled Components & other modern web-based technologies
C# and C++ for native Windows recording & more
Swift for iOS, Kotlin for Android
Java, Redis, RabbitMQ, Kubernetes for backend
Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD