Senior Staff Software Engineer, Site Reliability & Infrastructure

Medal; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Medal is seeking a high-competence infrastructure engineer to own the on-call rotation, drive postmortems, and work with engineering teams to ensure reliability at scale. You will manage Terraform-based IaC, scale Elasticsearch-backed features, and optimize relational databases in production.

The role requires strong incident response instincts, expert GitHub Actions CI/CD experience, and comfort in a fast-growing startup environment where durable fixes matter more than quick patches.

Qualifications

• Strong fluency in Terraform for IaC at scale.
• Hands-on Elasticsearch for user-facing features.
• Deep GCP skills: Kubernetes, VPC, IAM, Cloud Logging.
• Relational DB scaling: MySQL and PostgreSQL in production.
• Incident response instincts: calm under P0 pressure and postmortems.
• CI/CD with GitHub Actions in a production environment.
• Clear incident communication and actionable postmortems.
• Experience in fast-growth startups and scale-ups.
• Ability to distinguish durable fixes from temporary patches.

Responsibilities

• Own on-call rotation and drive incident postmortems.
• Collaborate with engineering teams to meet infra needs at scale.
• Design and maintain reliable, scalable infrastructure systems.
• Lead postmortems to prevent recurrence and improve processes.
• Migrate and optimize databases under heavy load.

Skills

Terraform

Elasticsearch

Kubernetes

GCP

MySQL

PostgreSQL

CI/CD

Communication

Incident response

Startups

Tools

GitHub Actions

CircleCI

Elasticsearch

Kubernetes

Redis

RabbitMQ

Cloud Logging

VPC

IAM

MySQL

PostgreSQL

Job description

About The Company

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We recently raised $320M at a $2.3B valuation led by Khosla Ventures with participation from General Catalyst, Eric Schmidt, and Jeff Bezos, to discover the next generation of real-world intelligence.

The Role

Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs. The right person probably came through startups and scale-ups, has been in the room when things broke at 2am, has scaled databases under pressure, and knows the difference between a durable fix and a patch that buys you a week.

What We're Looking For

• Infrastructure-as-code: Strong fluency in Terraform, with real experience owning infrastructure-as-code at scale
• Elasticsearch depth: Hands-on experience running ES for user-facing features, not just as a log sink
• GCP depth: You know it maybe a little too well: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem
• Database scaling: Deep, hands-on experience scaling and sharding relational databases (MySQL, Postgres) in production
• Incident response instincts: You can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence
• CI/CD: You've worked with GitHub Actions in a production environment
• Communication (crucial!): You flag issues clearly and rapidly during incidents and lead/write actionable postmortems
• Experience at startups: You are comfortable in an environment of rapid growth where scaling up is a priority
• Great judgment: You know the difference between a durable, sustainable fix and a patch that buys you a week

Our Stack

Electron, React, Redux, Styled Components & other modern web-based technologies
C# and C++ for native Windows recording & more
Swift for iOS, Kotlin for Android
Java, Redis, RabbitMQ, Kubernetes for backend
Terraform, Salt, GitHub Actions, CircleCI for IaC and CI/CD