Senior Staff Software Engineer (Access Security)

ServiceNow; Minneapolis (MN); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow is seeking a seasoned Staff Backend Engineer to architect, design, and maintain Access Security features that use AI to improve access intelligence and remediation workflows. You will build secure, scalable backend services in enterprise environments, leading architecture decisions and cross-functional collaboration.

You will work with Go and Python, integrate AI into production systems, mentor engineers, and own end-to-end delivery from design to release and production readiness.

Qualifications

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience designing and delivering AI-enabled backend systems.
• Strong proficiency in Go and Python with enterprise-grade production experience.

Responsibilities

• Architect, design, develop, optimize, and maintain Access Security features that use AI for access intelligence, risk detection, and remediation workflows.
• Collaborate with cross-functional teams to build secure, scalable backend services for enterprise environments.
• Mentor engineers, lead major technical projects from conception to launch, and drive production readiness.

Skills

Go

Python

AI integration

Backend architecture

CI/CD

Cloud platforms

IAM/IAG expertise

Leadership

Education

Bachelor's or Master's in CS/Engineering

Tools

Docker

Kubernetes

PostgreSQL

Neo4j

GraphQL

RESTful APIs

gRPC

OpenAI/LLM

AWS/Azure/GCP

Job description

• The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions: who and what can access critical resources?
• We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents
• We are looking for a seasoned Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows
• You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services
• Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact
• Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases
• Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance
• Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews
• Integrate automated testing into development workflows to ensure consistent quality across releases
• Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness
• Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Experience: 10+ years in backend software development, with deep technical hands-on experience building complex Enterprise production softwareData and APIs: Expertise designing and implementing RESTful, GraphQL, and gRPC APIs, with strong proficiency in data modeling, SQL, relational databases such as PostgreSQL, and graph technologies such as Neo4jEducation: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related fieldLanguages & Architecture: Strong proficiency in Golang and other key programming languages (e.g., Python or Java), with a strong architectural visionSoft Skills: Strong written and verbal communication skillsLeadership: Proven track record of leading major, cross-functional technical projects from conception to launchApplied AI experience: Practical experience integrating AI, ML, or LLM capabilities into production workflows, such as decision support, risk analysis, automation, or security-focused access intelligenceSystems Engineering: Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimizationCloud & DevOps: Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes)Domain Expertise: Prior experience in Identity and Access Management (IAM), IGA, and PAM solutionsArtificial Intelligence: Hands-on familiarity building with cutting-edge LLM frameworks and provider libraries like OpenAI, Anthropic, or GoogleQuality & Testing: Familiarity with automated testing frameworks and integrating tests into CI/CD pipelinesMindset: Strong sense of ownership and customer focus, with a passion for user experience and staying current with emerging technologies and industry trends