Senior Staff Representative - Quality Assurance, On-Wing Maintenance Surveillance

United Airlines; San Francisco (CA); Remote; USD 87,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Staff Representative in Quality Assurance to enhance safety and compliance within their Technical Operations. This role offers the opportunity to lead audits and investigations while collaborating with cross-functional teams to drive continuous improvement. With a focus on maintaining operational excellence, you'll engage with regulatory bodies and support initiatives that ensure the highest safety standards. If you're passionate about aviation and ready to make a significant impact, this remote position, with travel requirements, could be your next career milestone.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Flight Privileges

Parental Leave

Employee Assistance Program

Commuter Benefits

Qualifications

• 5-7 years in aircraft maintenance and quality assurance with leadership experience.
• Expertise in FAA regulations and quality auditing.

Responsibilities

• Conduct audits and compliance assessments to ensure safety and operational excellence.
• Lead investigations and implement corrective actions for non-compliance events.

Skills

Aircraft Maintenance

Quality Assurance

Surveillance Programs

Communication Skills

Root Cause Analysis

Education

Bachelor’s Degree in Technical Field

FAA Airframe/Powerplant Certificate

Tools

Microsoft Office

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United!

We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Supporting your career growth is our priority. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Create what’s next with us. Let’s define tomorrow together!

At United, we operate some of the world's best aircraft. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in top condition.

Key Responsibilities:

As a Senior Staff Representative in Quality Assurance (On-Wing Maintenance Surveillance), you will be vital in maintaining safety, compliance, and operational excellence across United's Technical Operations and vendor network. This position requires leading audits, investigations, and surveillance to ensure alignment with FAA regulations and our internal Continuing Analysis and Surveillance System (CASS). You will collaborate cross-functionally to identify risks, resolve non-compliance issues, and implement continuous improvement initiatives within On-Wing Maintenance and related functions. With 40-50% travel, this role significantly impacts our global maintenance operations while serving as a key liaison with regulatory bodies and industry partners.

Responsibilities Include:

• Conduct internal and external audits and compliance assessments
• Investigate non-compliance events, perform root cause analysis, and implement corrective actions
• Prepare and present audit reports and findings to senior leadership
• Provide regulatory guidance to cross-functional teams
• Represent United at FAA and industry meetings, supporting continuous improvement initiatives
• Assist with voluntary self-disclosures and FAA Letters of Investigation
• Travel 40-50% to domestic and international sites for on-site quality oversight

Note: This is a remote position with a 50% travel requirement. While the role is fully remote, we prefer candidates based near one of our hub locations: San Francisco, Los Angeles, Chicago, Denver, Newark, or Washington D.C. (IAD)

Qualifications

Minimum Qualifications:

• Bachelor’s degree in a technical, safety, or aviation-related field, or equivalent work experience
• FAA Airframe and/or Powerplant Certificate, or equivalent experience in aircraft maintenance, inspection, and quality assurance
• 5-7 years of proven achievements in aircraft maintenance, inspection, engineering, and QA, with demonstrated leadership capabilities
• Expertise in aircraft maintenance, surveillance, and analysis programs
• Strong communication, presentation, and interpersonal skills
• Knowledge of relevant Code of Federal Regulations and Company manuals/requirements
• Proficiency in Microsoft Office and ability to learn company-specific IT platforms
• Extensive experience interacting with the FAA
• Ability to travel 40-50% to domestic and international sites
• Must be legally authorized to work in the U.S. without sponsorship
• Successful completion of an interview is required
• Reliable, punctual attendance is essential

Preferred Qualifications:

• Advanced degree in a technical, safety, or aviation-related field, or equivalent work experience
• Certification in quality assurance or safety programs
• Professional certification in quality or safety
• Extensive experience in quality assurance auditing and risk assessment

The base pay range for this role is $87,780.00 to $119,680.00. The salary offered will depend on experience, education, and skills. The position is eligible for bonus and long-term incentives.

You may be eligible for benefits such as medical, dental, vision, life, accident & disability insurance, parental leave, employee assistance, commuter benefits, paid holidays, paid time off, 401(k), and flight privileges.

United Airlines is an equal opportunity employer. We recruit, employ, train, and promote without discrimination based on race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or other protected categories. Reasonable accommodations are provided for individuals with disabilities. Please contact [e-mail] to request accommodations.