Senior Staff Representative - Quality Assurance, On-Wing Maintenance Surveillance

United Airlines; Chicago (IL); Remote; USD 87,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Staff Representative in Quality Assurance to lead safety and compliance initiatives across its Technical Operations. This remote role requires 40-50% travel and offers a unique opportunity to influence global maintenance operations while ensuring alignment with FAA regulations. The ideal candidate will possess a strong background in aircraft maintenance and quality assurance, coupled with excellent communication skills. Join a dynamic team dedicated to redefining industry standards and enhancing operational excellence.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid time off

Flight privileges

Employee assistance program

Qualifications

• 5-7 years of experience in aircraft maintenance and quality assurance.
• Strong expertise in surveillance and analysis programs.
• Proficiency in regulatory compliance and FAA interactions.

Responsibilities

• Conduct audits and compliance assessments for technical operations.
• Investigate non-compliance events and implement corrective actions.
• Collaborate with cross-functional teams to ensure safety and compliance.

Skills

Aircraft Maintenance

Quality Assurance

Regulatory Compliance

Root Cause Analysis

Communication Skills

Education

Bachelor’s degree in a technical field

FAA Airframe and/or Powerplant Certificate

Advanced degree in a technical field

Tools

Microsoft Office

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United!

We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Create what’s next with us. Let’s define tomorrow together!

At United, we operate some of the world's best aircraft. Our Technical Operations teams comprise aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in top condition.

Key Responsibilities:

As a Senior Staff Representative in Quality Assurance (On-Wing Maintenance Surveillance), you will be vital in maintaining safety, compliance, and operational excellence across United's Technical Operations and vendor network. This position requires leading audits, investigations, and surveillance to ensure alignment with FAA regulations and our internal Continuing Analysis and Surveillance System (CASS). You will collaborate cross-functionally to identify risks, resolve non-compliance issues, and implement continuous improvement initiatives within On-Wing Maintenance and related functions. With 40-50% travel, this role significantly impacts our global maintenance operations while serving as a key liaison with regulatory bodies and industry partners.

Responsibilities Include:

• Conduct internal and external audits and compliance assessments
• Investigate non-compliance events, perform root cause analysis, and implement corrective actions
• Prepare and present audit reports and findings to senior leadership
• Provide regulatory guidance to cross-functional teams
• Represent United at FAA and industry meetings, supporting continuous improvement initiatives
• Assist with voluntary self-disclosures and FAA Letters of Investigation
• Travel 40-50% to domestic and international sites for on-site quality oversight

Note: This is a remote position with a 50% travel requirement. While the role is fully remote, we prefer candidates based near one of our hub locations: San Francisco, Los Angeles, Chicago, Denver, Newark, or Washington D.C. (IAD)

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor’s degree in a technical, safety, or aviation-related field, or equivalent work experience
• FAA Airframe and/or Powerplant Certificate, or equivalent experience in aircraft maintenance, inspection, and quality assurance
• 5-7 years of proven achievements in aircraft maintenance, inspection, engineering, and QA, with demonstrated leadership capabilities
• Expertise in aircraft maintenance, surveillance, and analysis programs
• Strong communication, presentation, and interpersonal skills
• Knowledge of relevant Code of Federal Regulations and Company manuals/requirements
• Proficiency in Microsoft Office and ability to learn company-specific IT platforms
• Extensive experience interacting with the FAA
• Ability to travel 40-50% to domestic and international sites
• Must be legally authorized to work in the U.S. without sponsorship
• Successful completion of an interview is required
• Reliable, punctual attendance is essential

What will help you propel from the pack (Preferred Qualifications):

• Advanced degree in a technical, safety, or aviation-related field, or equivalent work experience
• Certification in quality assurance or safety programs
• Professional certification in quality or safety
• Extensive experience in quality assurance auditing and risk assessment

The base pay range for this role is $87,780.00 to $119,680.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected statuses as required by law. We are committed to providing reasonable accommodations for individuals with disabilities; please contact [e-mail] to request assistance.