Senior Staff PM - AI‑Powered Digital Assistant & Voice

Intuit Inc.; Mountain View (CA); On-site; USD 206,000 - 278,000; Full time

Job summary

Intuit Inc. seeks a Senior Staff Product Manager for the Digital Help team to own the AI-powered Digital Assistant and Voice experience, connecting customers with tax, bookkeeping, and accounting professionals.

You will work with engineering, design, data science, and operations across Intuit's global product ecosystem to identify platform synergies, prioritize bets, and drive customer-first outcomes worldwide.

Qualifications

• 8+ years of product management experience delivering consumer or enterprise SaaS products, with a strong preference for applied AI, conversational AI, or voice experience platforms.
• Experience taking products from 0 to 1 and scaling them — including defining strategy, navigating ambiguity, and driving end-to-end delivery across complex, cross-functional teams.
• Deep fluency with AI and ML concepts as they apply to customer-facing products — including large language models, conversational interfaces, retrieval-augmented generation, or intent classification.

Responsibilities

• Define and own the product roadmap for Intuit's AI-powered Digital Assistant and Voice experience, delivering seamless, high-trust connections between customers and their tax, bookkeeping, and accounting professionals.
• Partner closely with engineering, design, data science, and operations teams across Intuit's global product ecosystem to identify and deliver platform synergies that raise the quality bar for every customer and expert interaction.
• Use customer empathy, behavioral data, and rapid experimentation to identify the highest-impact problems and translate them into clear, prioritized product bets.
• Champion a global-by-design approach — ensuring the platform is built to serve customers and credentialed professionals wherever they are in the world.
• Stay at the leading edge of AI — bringing in new capabilities from the conversational AI, voice, and LLM space to continuously improve the experience for customers and the experts who serve them.
• Break down a bold platform vision into actionable, milestone-driven execution that your teams can move on with speed and clarity.

Skills

AI product management

Cross-functional leadership

Data-driven decisions

Large language models

Conversational AI

Voice platforms

Global mindset

Stakeholder alignment

Education

Bachelor's in CS/Engineering/Math

Job description

Intuit Inc. seeks a Senior Staff Product Manager for the Digital Help team to own the AI-powered Digital Assistant and Voice experience, connecting customers with tax, bookkeeping, and accounting professionals.

You will work with engineering, design, data science, and operations across Intuit's global product ecosystem to identify platform synergies, prioritize bets, and drive customer-first outcomes worldwide.