Senior Staff Product Manager, Product Support Expert Experiences

Intuit; Mountain View (CA); On-site; USD 206,000 - 278,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit's Virtual Expert Platform connects customers with credentialed tax professionals, bookkeepers, and accountants through world-class digital experiences. As a Senior Staff PM on the Digital Help team, you’ll own the AI-powered Digital Assistant and Voice experience that makes every customer-to-expert connection faster, smarter, and more trusted.

Your work shapes how millions of people get the help they need to prosper, driving cross-functional collaboration across engineering, design, data

Qualifications

• 8+ years of product management experience delivering consumer or enterprise SaaS products, with a strong preference for applied AI, conversational AI, or voice experience platforms.
• Demonstrated ability to take products from 0 to 1 and scale them — including defining strategy, navigating ambiguity, and driving end-to-end delivery across complex, cross-functional teams.
• Deep fluency with AI and ML concepts as they apply to customer-facing products — including large language models, conversational interfaces, retrieval-augmented generation, or intent classification.
• Strong data acumen — you know how to use behavioral signals, experimentation, and cohort analysis to prioritize ruthlessly and measure what matters.
• Outstanding written and verbal communication skills, with the ability to align senior stakeholders and distributed teams around a shared vision.
• Global-by-design mindset — you consider the needs of customers and expert professionals across geographies from the start, not as an afterthought.
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical discipline; equivalent professional experience considered. MBA a plus.

Responsibilities

• Define and own the product roadmap for Intuit's AI-powered Digital Assistant and Voice experience, delivering seamless, high-trust connections between customers and their tax, bookkeeping, and accounting professionals.
• Partner closely with engineering, design, data science, and operations teams across Intuit's global product ecosystem to identify and deliver platform synergies that raise the quality bar for every customer and expert interaction
• Use customer empathy, behavioral data, and rapid experimentation to identify the highest-impact problems and translate them into clear, prioritized product bets
• Champion a global-by-design approach — ensuring the platform is built to serve customers and credentialed professionals wherever they are in the world
• Stay at the leading edge of AI — bringing in new capabilities from the conversational AI, voice, and LLM space to continuously improve the experience for customers and the experts who serve themBreak down a bold platform vision into actionable, milestone-driven execution that your teams can move on with speed and clarity

Skills

AI/ML concepts

Product management

Data analysis

Cross-functional leadership

Strong communication

End-to-end delivery

Education

Bachelor's degree in Computer Science, Engineering, Mathematics

MBA

Tools

LLMs

Retrieval-Augmented Generation

Job description

Overview

Intuit's Virtual Expert Platform connects customers with credentialed tax professionals, bookkeepers, and accountants through world-class digital experiences — powering the human expertise behind TurboTax, QuickBooks, and beyond. As a Senior Staff PM on the Digital Help team, you’ll own the AI-powered Digital Assistant and Voice experience that makes every customer-to-expert connection faster, smarter, and more trusted. Your work directly shapes how millions of people get the help they need to prosper.

Responsibilities

• Define and own the product roadmap for Intuit's AI-powered Digital Assistant and Voice experience, delivering seamless, high-trust connections between customers and their tax, bookkeeping, and accounting professionals


• Partner closely with engineering, design, data science, and operations teams across Intuit's global product ecosystem to identify and deliver platform synergies that raise the quality bar for every customer and expert interaction


• Use customer empathy, behavioral data, and rapid experimentation to identify the highest-impact problems and translate them into clear, prioritized product bets


• Champion a global-by-design approach — ensuring the platform is built to serve customers and credentialed professionals wherever they are in the world


• Stay at the leading edge of AI — bringing in new capabilities from the conversational AI, voice, and LLM space to continuously improve the experience for customers and the experts who serve themBreak down a bold platform vision into actionable, milestone-driven execution that your teams can move on with speed and clarity

Qualifications

• 8+ years of product management experience delivering consumer or enterprise SaaS products, with a strong preference for applied AI, conversational AI, or voice experience platforms


• Demonstrated ability to take products from 0 to 1 and scale them — including defining strategy, navigating ambiguity, and driving end-to-end delivery across complex, cross-functional teams


• Deep fluency with AI and ML concepts as they apply to customer-facing products — including large language models, conversational interfaces, retrieval-augmented generation, or intent classification


• Strong data acumen — you know how to use behavioral signals, experimentation, and cohort analysis to prioritize ruthlessly and measure what matters


• Outstanding written and verbal communication skills, with the ability to align senior stakeholders and distributed teams around a shared vision


• Global-by-design mindset — you consider the needs of customers and expert professionals across geographies from the start, not as an afterthought


• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical discipline; equivalent professional experience considered. MBA a plus.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

San Diego $189,500 - $256,000

Mountain View, CA $205,500- $278,000