Senior Stadium Event Operations Manager

confidential; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management seeks an Event Manager to lead teams, coordinate operations, and ensure client satisfaction at high-profile events in Miami, FL. You will recruit, train, and supervise Event Supervisors, Event Staff, and Event Security, while maintaining strong client relationships and quick on-site problem solving.

The role requires 1–3 years of professional experience, flexible hours including nights and weekends, and excellent English communication.

Qualifications

• 1–3 years of professional-level experience.
• At least 1 year of customer service, security, or related experience.
• Background in event staffing, security, military.
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and adapt quickly in high-pressure situations.
• Excellent written and verbal English communication skills.
• Ability to monitor and respond to time-sensitive communications.
• Must be able to work flexible hours, including nights, weekends, holidays.

Responsibilities

• Oversee all event operations, including staffing, scheduling, training, and on-site execution.
• Recruit, hire, train, and supervise Event Supervisors, Event Staff, and Event Security.
• Coach, motivate, and evaluate team performance while fostering a positive work culture.
• Maintain strong relationships with clients and ensure their expectations are met or exceeded.
• Serve as a first responder to on-site issues or emergencies and communicate effectively with leadership.
• Identify, document, and report incidents or operational concerns as needed.
• Coordinate on-the-job training and ensure Standard Operating Procedures are current and followed.
• Assign tasks and manage workflow throughout events to ensure smooth operations.
• Ensure all posts, equipment, and work areas are organized, maintained, and professional.
• Assist with investigations, reports, and special projects as assigned.

Skills

Leadership

Communication

Decision making

Team management

Customer service

Security awareness

Job description

BEST Crowd Management seeks an Event Manager to lead teams, coordinate operations, and ensure client satisfaction at high-profile events in Miami, FL. You will recruit, train, and supervise Event Supervisors, Event Staff, and Event Security, while maintaining strong client relationships and quick on-site problem solving.

The role requires 1–3 years of professional experience, flexible hours including nights and weekends, and excellent English communication.