Senior SRE: Production Reliability & Automation

Bank of America

Jersey City (NJ)

On-site

USD 108,000 - 162,000

Full time

14 days+

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Job summary

Bank of America in Jersey City, NJ is seeking an experienced Production Support/SRE professional to partner with engineering teams to implement instrumentation, tooling, and on-call routines for key services, focusing on reliability and rapid incident resolution. The role encompasses real-time monitoring, incident triage, root-cause analysis, and collaboration with cross-functional teams across regions.

A strong background in Java/J2EE, Linux, and monitoring tools is required, with on-call

Qualifications

7+ years of production support experience.
Experience supporting Java/J2EE apps in an enterprise environment, including WebLogic, web services, Spring Boot, and strong SQL/PL/SQL skills for troubleshooting.
Strong working knowledge of Linux/Unix environments and scripting languages such as Shell/Python, including applications deployed on JBoss.
Experience using monitoring and observability tools (e.g., Splunk, Dynatrace, Nastel, SiteScope) in a production support environment.
Hands on experience troubleshooting network related production incidents, including load balancing, traffic routing, and DNS issues, across on prem and cloud environments, with a focus on rapid service restoration.
Experience and understanding database concepts (SQL / Oracle) and writing basic queries.
Banking or Capital Markets domain knowledge preferred.
Ability to manage multiple tasks simultaneously and adapt quickly to changing priorities and production demands.
Self-starter with the ability to work independently as well as collaboratively within cross-functional teams.
Excellent analytical skills with the ability to identify root causes of complex production issues.
Familiarity with SRE principles including SLO/SLI definition, error budgets, and toil reduction strategies.
Experience identifying and automating repetitive operational tasks to reduce toil and improve team efficiency.
Understanding of CI/CD pipelines and ability to support post-deployment validation in an automated release environment.
Experience defining and owning application availability targets, contributing to reliability improvement plans, and driving proactive measures to prevent recurrence of production degradation.
Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays

Responsibilities

Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring Site Reliability Engineer (SRE) resources on reliability practices and established tools/capabilities
Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the SRE Lead
Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and ‘noise’ in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio
Provide front line production support and monitoring to ensure application stability and availability
Triage, troubleshoot, and resolve production incidents, including business impacting issues
Lead incident response and bridge calls, coordinating troubleshooting and escalation as needed
Perform root cause analysis and drive remediation and preventative actions
Monitor system alerts, logs, dashboards, and performance metrics to assess impact and restore service
Support batch jobs and data feeds, including time sensitive failures
Conduct post release validation and routine application health checks
Resolve user requests related to access, technical issues, and data discrepancies
Maintain accurate incident documentation, runbooks, and knowledge articles
Partner with technology, operations, vendors, and business teams to improve reliability
Participate in a rotational weekend and after hours support schedule as required