Senior SRE: Embedded Reliability & Observability

Embedded Shishya; San Francisco, New York, Portland (CA, NY, OR); Hybrid; USD 201,000 - 251,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Mercury is seeking a Site Reliability Engineer to join a newly formed SRE team that embeds with product groups. You will drive reliability, observability, and incident preparedness across services written in Haskell and TypeScript, helping product teams mature their operational practices.

You will run game days, refine runbooks, and steer SLOs toward customer outcomes, while championing reliability through reviews and cross-team collaboration.

Qualifications

• Past Site Reliability Engineering or DevOps experience.
• Measurable examples of influencing an organization towards greater reliability.
• Significant experience with PostgreSQL.
• Authored and operated Temporal workflows.
• Experience with observability platforms like Grafana or Honeycomb; familiarity with OpenTelemetry.

Responsibilities

• Embed with product teams to improve operational maturity around on-call, monitoring, alerting, and run books.
• Run regular game day exercises with product teams to improve incident response.
• Work with Haskell & TypeScript code to implement reliability techniques such as retries, better error handling, better logging, circuit breaking.
• Steer SLOs towards meaningful customer outcomes that product teams are accountable for.
• Champion reliability practices through design document and code reviews.
• Identify observability gaps that hinder debugging, incident response, and business intelligence.
• Advocate for longer-term improvements that non-product engineering teams can drive.
• Participate in the product team's on-call rotation while embedding or as part of a broader engineering rotation.

Skills

Site Reliability Engineering

DevOps

PostgreSQL

Temporal workflows

OpenTelemetry

Observability

Grafana

Honeycomb

Tools

Temporal workflows

OpenTelemetry

Grafana

Honeycomb

Job description

Mercury is seeking a Site Reliability Engineer to join a newly formed SRE team that embeds with product groups. You will drive reliability, observability, and incident preparedness across services written in Haskell and TypeScript, helping product teams mature their operational practices.

You will run game days, refine runbooks, and steer SLOs toward customer outcomes, while championing reliability through reviews and cross-team collaboration.