Senior SRE: Automation & Incident Leadership

System One; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

System One in Dallas, TX is seeking a Senior Site Reliability Engineer for a permanent role. You will monitor distribution systems, assist with on‑call troubleshooting, and manage outages with a focus on rapid restoration and root cause analysis.

You will lead incident reviews, identify automation opportunities, collaborate with multi geolocation teams, and apply AI Ops concepts to improve reliability across customer systems.

Qualifications

• 5+ years IT experience.
• 2–3 years analytics and technical lead experience.
• Production support with client facing experience.
• Knowledge of system management and analytics tools.
• Self‑initiative and detail orientation.
• Ability to propose efficient, cost‑effective solutions.
• Ability to work with multi-geographical teams.
• Understanding of AI Ops and NLP.
• Thought leadership for process improvements and knowledge sharing.
• Problem solving and solution delivery.
• Excellent written and oral communication with leadership and SMEs.
• DB knowledge: PL/SQL, Oracle, DB2.
• SOAP/REST in production environments.
• Tomcat/Apache/WAS/IIS knowledge.
• Linux and Windows server experience.
• Agile methodologies.
• Monitoring tools such as Dynatrace, GlassBox, ITCAMS, TrueSight, OEM.

Responsibilities

• Monitor distribution systems and notify potential issues.
• Assist with on‑call troubleshooting.
• Manage and track outages.
• Lead incident analysis meetings and postmortems.
• Identify automation opportunities for automation specialists.
• Oversee in‑scope systems to ensure customer reliability.
• Ensure process follow‑ups and event completion.
• Analyze log files for production issues.
• Participate in critical issue calls and provide expertise.
• Communicate with client leadership and SMEs effectively.
• Research and replicate user experience to validate solutions.
• Provide technical solutions and lead problem resolution.
• Propose innovative ideas for complex problems.
• Support extended hours during critical timelines.

Skills

IT experience

Technical lead

Production support

System management

Analytical thinking

AI Ops

NLP

Communication

SQL databases

SOAP/REST

Tomcat/Apache/IIS

Linux

Windows/Linux

Agile

Dynatrace/Monitoring tools

Tools

SOAP/REST

Dynatrace

TrueSight

Job description

System One in Dallas, TX is seeking a Senior Site Reliability Engineer for a permanent role. You will monitor distribution systems, assist with on‑call troubleshooting, and manage outages with a focus on rapid restoration and root cause analysis.

You will lead incident reviews, identify automation opportunities, collaborate with multi geolocation teams, and apply AI Ops concepts to improve reliability across customer systems.