Senior Platform Engineer — AI-Driven Automation & SRE

Medallia; McLean (VA); On-site; USD 135,000 - 180,000; Full time

Job summary

Medallia in the United States seeks an SRE who codes like an engineer and operates like an SRE. You will own provisioning, deployment, uptime, and incident response for our automation platform.

This role requires moving fast with meticulous execution, handling on-call escalations, and coordinating across incidents, platform builds, and strategic initiatives in a high‑visibility, fast‑paced environment.

Strong hands-on coding in Python or Go and experience with Kubernetes are essential.

Qualifications

• 5+ years in SRE, software development, or platform engineering, with real hands-on coding, not just scripting glue
• Strong development background: can build, review, and ship production code independently
• Either operating with fluency or attitude to learn and blend with AI-assisted coding and agentic tools
• Deep Kubernetes experience: deployments, Helm, GitOps, canary/blue-green releases
• Cloud platform depth in at least one AWS or OCI
• Solid grasp of system architecture: databases, message queues, load balancing, auto-scaling, caching, API layers
• Comfortable owning both the 'build it' and 'run it' sides of the platform
• Incident and change management experience in customer-facing production environments
• Scripting/dev languages: Python and Go
• Proven ability to multitask across incidents, builds, and strategic work without dropping any of them

Responsibilities

• Build automation and tooling that eliminates manual ops work, not scripts that patch over problems
• Use AI coding assistants and agentic workflows as a core part of your daily engineering, not a novelty
• Own platform lifecycle: provisioning, deployment (canary, blue/green, rollout), scaling, and decommissioning across Kubernetes, cloud, and on-prem
• Troubleshoot full-stack production issues, from database to API to infra
• Drive database and infrastructure hygiene: cloning, migration, decommissioning, orphan cleanup, without breaking production
• Sit in the on-call rotation and own escalations end to end
• Move fast without cutting corners. Meticulous execution under time pressure is the job, not the exception

Skills

SRE experience

Production code

Kubernetes

AWS

Platform engineering

Python

Go

Incident management

AI-assisted coding

Tools

Terraform

Ansible

CloudFormation

Jenkins

ArgoCD

PostgreSQL

Cassandra

MongoDB

Kubernetes

Job description

Medallia in the United States seeks an SRE who codes like an engineer and operates like an SRE. You will own provisioning, deployment, uptime, and incident response for our automation platform.

This role requires moving fast with meticulous execution, handling on-call escalations, and coordinating across incidents, platform builds, and strategic initiatives in a high‑visibility, fast‑paced environment.

Strong hands-on coding in Python or Go and experience with Kubernetes are essential.