Senior Specialist Technical Product Management

Merck; North Wales (Montgomery County); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work arrangements

Job summary

Merck is seeking a Field Sales Ops - Product Manager to support the Intelligent Personal Engagement Product Line within the CEI Value Team. You will partner with CEI stakeholders, understand priorities, and deliver value through coordinated tech solutions for the field sales org.

The role requires versatility, working across account, project, and business-analyst capacities, and collaboration with multiple tech teams. Hybrid work arrangement in the US is supported.

Qualifications

• Bachelor's degree in information management, CS, engineering, business, or related field.
• Minimum 5 years in IT, product management, business analysis, project management, and account management.
• Experience with JIRA, SharePoint, and Confluence.

Responsibilities

• Serve as primary technology point of contact for assigned business partners and initiatives.
• Be the liaison between business stakeholders and other technology teams and vendors to coordinate activities and resolve issues.
• Manage business partner expectations, communicate status and risks, and facilitate escalation and resolution of issues when appropriate.
• Coordinate projects and initiatives by developing plans, facilitating meetings, tracking activities, dependencies, decisions, risks, and action items.
• Gather and document business requirements and process flows required to support technology delivery.
• Support required lifecycle and governance activities such as SDLC documentation, risk assessments, and AI assessments.
• Contribute to product backlog management, including prioritization, testing, release planning, and implementation activities.
• Analyze existing business processes and technology capabilities to identify opportunities to simplify, standardize, automate, and improve the user experience.
• Leverage AI and emerging technologies to improve analysis, documentation, productivity, and business processes.

Skills

Product management

Stakeholder management

Requirements gathering

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Tools

JIRA

SharePoint

Confluence

Job description

Job Description

The Field Sales Ops - Product Manager will be a customer-facing technology role supporting the Intelligent Personal Engagement Product Line within the DHH Digital Content & Customer Experience Capabilities Value Team. This position will partner closely with business stakeholders in Commercial Excellence & Innovation (CEI) to understand their priorities, needs, and challenges, build strong relationships, identify opportunities, and collaborate across technology teams to deliver solutions that provide measurable value to our field sales organization. The role requires versatility and the ability to operate in different capacities based on the needs of an initiative. Depending on the project or business need, the Product Manager may function as an account manager, project manager, or business analyst, performing tasks such as listening to business partners to understand their needs and challenges, coordinating with appropriate technology teams to help drive issues toward resolution, creating plans and managing backlogs to help track activities, as well as helping define requirements, document processes, and support required lifecycle and governance activities such as SDLC documentation, risk assessments, and AI assessments.

Job Description

The Field Sales Ops - Product Manager will be a customer-facing technology role supporting the Intelligent Personal Engagement Product Line within the DHH Digital Content & Customer Experience Capabilities Value Team. This position will partner closely with business stakeholders in Commercial Excellence & Innovation (CEI) to understand their priorities, needs, and challenges, build strong relationships, identify opportunities, and collaborate across technology teams to deliver solutions that provide measurable value to our field sales organization. The role requires versatility and the ability to operate in different capacities based on the needs of an initiative. Depending on the project or business need, the Product Manager may function as an account manager, project manager, or business analyst, performing tasks such as listening to business partners to understand their needs and challenges, coordinating with appropriate technology teams to help drive issues toward resolution, creating plans and managing backlogs to help track activities, as well as helping define requirements, document processes, and support required lifecycle and governance activities such as SDLC documentation, risk assessments, and AI assessments.

Key Responsibilities

Responsibilities may include, but are not limited to:

• Serve as a primary technology point of contact for assigned business partners and initiatives, establishing strong relationships and developing a deep understanding of business priorities, processes, challenges, and technology needs to identify and prioritize opportunities and translate them into actionable technology solutions.
• Be the liaison between business stakeholders and other technology teams and vendors to coordinate activities and resolve issues.
• Manage business partner expectations, communicate status and risks, and facilitate escalation and resolution of issues when appropriate.
• Coordinate projects and initiatives by developing plans, facilitating meetings, tracking activities, dependencies, decisions, risks, and action items, and driving activities through successful completion.
• Gather and document business requirements and process flows required to support technology delivery.
• Support required technology lifecycle and governance activities such as creating/maintaining SDLC documentation, risk assessments, AI assessments, and other required reviews and assessments.
• Contribute to product backlog management, including prioritization, testing, release planning, and implementation activities.
• Analyze existing business processes and technology capabilities to identify opportunities to simplify, standardize, automate, and improve the user experience.
• Leverage AI and other emerging technologies, where appropriate, to improve analysis, documentation, productivity, and business processes.

Position Qualifications

Education Minimum Requirement

• Bachelor's degree in information management, Computer Science, Engineering, Business, or a related field.

Required Experience And Skills

• Minimum of 5 years of relevant experience in Information Technology, product management, business analysis, project management, and account management.
• Demonstrated ability to operate across account management, project management, and business analysis responsibilities.
• Demonstrated experience working directly with business customers to understand needs, build strong relationships, manage expectations, solve problems, and coordinate delivery across multiple teams.
• Experience gathering and documenting business requirements, process flows, and other SDLC documentation.
• Experience coordinating projects and initiatives, facilitating cross-functional meetings, tracking milestones, risks, dependencies, decisions, and action items, and driving activities toward completion.
• Experience working with project management, collaboration, and documentation tools such as JIRA, SharePoint, and Confluence.
• Strong analytical thinking and problem-solving skills with attention to detail.
• Results-oriented, highly organized, and adaptable, with the ability to manage multiple initiatives, stakeholders, priorities, and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences and business requirements to technical teams.
• Demonstrate a customer-focused mindset with a strong emphasis on partnership, accountability, problem solving, and delivery.

Preferred Experience And Skills

• Prior experience supporting pharmaceutical commercial capabilities, including field sales, sales operations, marketing, or customer engagement.
• Experience with our company systems development lifecycle practices/tools (including MEDS and DSDLC).
• Experience supporting or completing technology risk assessments, AI assessments, or similar governance activities.
• Experience with Agile methodology and product delivery practices.
• Experience working with cross-functional product, engineering, architecture, data, security, and business teams.
• Familiarity with field-facing commercial technologies, customer engagement capabilities, or digital engagement platforms.
• Demonstrated interest in applying AI and emerging technologies to improve business processes and employee productivity.

Required Skills

Ability to Coordinate, Ability to Coordinate, Asset Management, Backlog Management, Benefits Management, Business Alignment, Client Relationship Building, Competency Management, Customer Centricity, Customer Management, Documentation Preparation, Expectation Management, Logical Thinking, Management System Development, Partner Relationship Management (PRM), Product Delivery, Product Management, Project Planning, Relationship Management, Requirement Documents, Requirements Gathering, Requirements Management, Results-Oriented, Stakeholder Relationship Management, Strategic Planning {+ 1 more}

US And Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Requirements

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

Additional location(s)

Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status

Regular

Flexible Work Arrangements

Hybrid