Associate Director, Technical Product Management-Enterprise Resilience Center Operations

Merck & Co.; Rahway (NJ); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Merck & Co. seeks a Product Manager for the Enterprise Resilience Center to define the technology product vision, roadmap, and delivery priorities.

You will partner with GSAG, Strategy Office, IT, and external vendors to translate business needs into scalable ERC solutions, supporting real-time monitoring, escalation, and crisis response. The role reports to the Security Product Line Lead and involves coordinating across Enterprise IT, resilience leaders, and business partners for staffing,

Qualifications

• 5+ years of experience in product management, business analysis, technology delivery, or related roles.
• Experience defining product requirements and managing product roadmaps in a complex enterprise environment.
• Demonstrated ability to partner across technical and business stakeholders to deliver technology solutions.

Responsibilities

• Define and maintain the product vision, strategy, and roadmap for ERC technology capabilities.
• Translate resilience objectives into a actionable product roadmap aligned to risk reduction and operational readiness.
• Lead product planning for foundational technology components including tools, platforms, data sources, and integrations.
• Oversee testing, user acceptance, and go-live readiness activities with cross-functional teams.

Skills

Product management

Business analysis

Stakeholder management

Requirements gathering

Cross-functional collaboration

Education

Bachelor's degree in Business, IT, Engineering

Job description

Job Description

Product Manager, Enterprise Resilience Center

Position Summary

Our Company is assisting with establishing a digitally enabled and connected Enterprise Resilience Center (ERC) to strengthen enterprise-wide risk monitoring, assessment, and crisis response capabilities. The ERC will support a 24x7 operating model designed to provide a common operating picture across the enterprise, integrate real-time risk intelligence and horizon scanning, and enable rapid escalation and coordinated response when events occur.

The Product Manager will define and drive the technology product vision, roadmap, and delivery priorities for the capabilities that power the center. This role will report to the Security Product Line Lead (PLL) within the Enterprise IT Legal, Compliance & Security Value team and will partner closely with business stakeholders for this initiative that include Global Security & Aviation Group (GSAG), which will primarily manage the ERC, as well our Company Strategy Office. The Product Manager will also work across IT, resilience stakeholders, and external vendors to translate business needs into scalable product solutions. The role will support the design, implementation, and ongoing evolution of tools, workflows, integrations, and data connections needed to enable the ERC's operating model, physical buildout, and long‑term growth.

Responsibilities

• Define and maintain the product vision, strategy, and roadmap for ERC technology capabilities.


• Translate enterprise resilience objectives into an actionable product roadmap aligned to risk reduction, business value, and operational readiness.


• Partner with GSAG, our Company Enterprise Strategy Office, and other stakeholders to gather, refine, and document business requirements, product needs, use cases, and related documentation.


• Partner closely with the ERC Business Analyst to translate stakeholder needs into actionable requirements and supporting documentation, including process maps, acceptance criteria, and implementation‑ready materials.


• Review, validate, and prioritize business requirements, use cases, and related documentation developed in partnership with the Business Analyst to ensure alignment to ERC objectives, feasibility, and business value.


• Prioritize product features, enhancements, integrations, and releases based on business value, urgency, feasibility, and dependencies.


• Lead product planning for foundational technology components, including tools, platforms, data sources, and integrations.


• Support the design and implementation of workflows that enable real‑time monitoring, assessment, escalation, and crisis response.


• Collaborate with technical teams and vendors to ensure seamless data flow into a common operating picture.


• Coordinate across Enterprise IT, resilience leaders, and business partners to ensure alignment with staffing, governance, and space buildout plans.


• Oversee testing, user acceptance, and go‑live readiness activities, ensuring requirements are validated and implementation issues are resolved in coordination with technical teams, vendors, and the Business Analyst.


• Track risks, issues, dependencies, and decisions related to product development and implementation.


• Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and upskilling existing users on production ERC technologies.


• Establish metrics and reporting to measure adoption, capability maturity, and operational effectiveness.


• Drive continuous improvement of ERC technologies and workflows after launch.

Qualifications

Required

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.


• 5+ years of experience in product management, business analysis, technology delivery, or related roles.


• Experience defining product requirements and managing product roadmaps in a complex enterprise environment.


• Demonstrated ability to partner across technical and business stakeholders to deliver technology solutions.


• Strong analytical, communication, facilitation, and stakeholder management skills.


• Experience supporting software implementations, system integrations, or digital workflow design.


• Ability to manage multiple priorities in a fast‑paced, highly collaborative environment.

Preferred

• Experience in resilience, risk management, security operations, crisis management, or command center environments.


• Familiarity with 24x7 monitoring environments, event management platforms, or incident escalation tools.


• Experience working with integrated enterprise data sources and dashboarding or "single pane of glass" solutions.


• Exposure to agile, hybrid, or iterative product delivery models.


• Experience working with vendors and external implementation partners.


• Background in global, regulated, or matrixed organizations.


• Experience establishing ongoing user enablement programs, creating self‑service training documentation, or managing knowledge bases for active production applications.

Competencies

• Product strategy and prioritization


• Cross‑functional collaboration


• Business and technical translation


• Stakeholder influence


• Execution discipline


• Problem solving and decision‑making


• Adaptability and agility


• Strong written and verbal communication


• Customer‑centric mindset


• Ability to thrive in mission‑critical environments


• Continuous user enablement & training

Why This Role Matters

The ERC is being designed to strengthen our Company ability to detect risk early, assess impact quickly, and coordinate response effectively across the enterprise. The Product Manager will play a critical role in building the digital foundation that enables this mission and helps ensure the center is scalable, connected, and built for long‑term success.

Required Skills

Ability to Coordinate, Ability to Coordinate, Asset Management, Benefits Management, Business Agility, Business Informatics, Business Metrics, Feature Prioritization, Impact Analysis, Knowledge Management, Management System Development, Metrics Development, Operating Models, Problem Identification, Product Configuration, Product Delivery, Product Management, Product Roadmap, Product Rollouts, Requirements Management, Sales Solutions, Software Implementations, Solutions Delivery, Stakeholder Relationship Management, Strategic Alignment {+ 2 more}

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Salary Range

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is: $142,400.00 - $224,100.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

Additional location(s)

Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Employee Status

Regular

Flexible Work Arrangements

Hybrid

Job Posting End Date

10/27/2026

Requisition ID

R414090