Senior Specialist Regulatory Quality Training & LMS

Altria; Richmond (VA); Hybrid; USD 92,000 - 133,000; Full time

Benefits offered by this job

Hybrid work model

PTO

13 paid holidays

Profit/Performance bonus

401(k) matching

Professional development stipends

Medical, dental, vision coverage

Parental and bonding leave

Volunteer days

Job summary

Altria Client Services is seeking a Senior Specialist Regulatory Quality Training & LMS to lead learning administration for manufacturing teams, ensuring compliance with FDA/GxP standards. You'll manage SuccessFactors Learning, develop training content, and partner with SMEs while coordinating with a managed service provider.

The role requires hands-on LMS experience, quality training material development, strong analytics, and effective stakeholder communication in a hybrid work setting at our

Qualifications

• 3+ years hands-on LMS experience, especially SAP SuccessFactors Learning.
• 3+ years developing training materials in regulated manufacturing (FDA, GxP, ISO).
• Presentation and facilitation skills; conduct trainings throughout the year.
• Knowledge of quality document management, training records, and audit evidence.
• Experience with reporting/analytics tools and large data sets; Excel proficiency.

Responsibilities

• Administering training items, curricula, classes, and assignments in SuccessFactors Learning for manufacturing teams.
• Collaborate with SMEs to build, revise, and retire training content tied to quality procedures.
• Coordinate with managed services provider to execute initiatives.
• Drive optimization of training processes, assignment design, and reporting accuracy.
• Manage training impacts from organizational changes and headcount fluctuations.
• Maintain training records, completion tracking, and compliance reporting for audits.
• Produce and communicate compliance dashboards to leadership; escalate overdue training.

Skills

LMS Admin

Quality Compliance

Training Dev

Facilitation

Change Management

Stakeholder Mgmt

Data Analysis

Education

Bachelor's degree

Tools

SuccessFactors

Power BI

Articulate 360

Job description

Job Description

Job Title: Senior Specialist Regulatory Quality Training & LMS

Req Id: 3518

Work Model: Hybrid

Company: Altria Client Services

State/Province: Virginia

Job Description:

Together We Innovate. Together We Change.

Want to shape how a Fortune 500 company trains and qualifies the people who make its products? Bring your learning administration and quality compliance expertise to a role where you will take ownership from day one, support a growing manufacturing population, and deliver training solutions that keep the enterprise inspection ready!

What you will be doing:

• Administering training items, curricula, classes, and assignment profiles in SuccessFactors Learning for the manufacturing population.
• Partnering with subject matter experts and document owners to build, revise, and retire training content (presentations, e-learning courses, and videos) tied to quality management system procedures.
• Setting direction with our managed service provider to execute on your behalf.
• Driving optimization initiatives in SuccessFactors. This includes identifying opportunities to improve training processes, automation, assignment profile design, and reporting accuracy to improve the learner’s experience.
• Managing training impacts associated with employee movement, organizational changes, and position changes. Supporting training requirements as manufacturing headcount and operations expand. You will be onsite at our manufacturing facility. Most work will be performed in an office setting although there will be some time you will be required to lead on the factory floor.
• Maintaining training records, completion tracking, and compliance reporting to support internal and external audits.
• Producing, analyzing, and communicating compliance reports and dashboards to factory and functional leadership. Identifying compliance risks and escalating overdue training.
• Supporting organizational change management initiatives related to training execution.

What we want you to have:

• Bachelor's degree in a related field, or equivalent professional experience.
• 3+ years of hands-on experience using a learning management system; SAP SuccessFactors Learning strongly preferred.
• 3+ years of experience in the development of training materials in a regulated manufacturing environment (e.g. FDA, GxP, ISO).
• Presentation and facilitation skills. You will conduct training classes throughout the year.
• Working knowledge of quality document management systems, controlled documents, and training records as inspection evidence for an audit.
• Experience with reporting and analytics tools (LMS standard and custom reports, Excel, and Power BI) and comfort working with large data sets. You should have some experience building Excel VLOOKUPS and Pivot Tables.
• Proficiency in Articulate 360 (Storyline, Rise, and Review). Familiarity developing training videos using software such as simpleshow.
• One industry certification (e.g. American Society for Quality or equivalent) or ability to secure one within a year.
• Strong communication and customer service skills with the ability to connect compliance requirements, learner needs, and business priorities.
• Familiarity with change management practices and continuous improvement in a shared services model.

The successful candidate will combine technical learning management system expertise, quality compliance knowledge, data analysis skills, and strong stakeholder partnership capabilities to ensure a highly compliant, audit-ready, and operationally effective training program.

Will remain posted until Friday, October 9th, 2026.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $91,500.00 - $132,750.00.

Why You’ll Love Building Your Career at Altria

• Work where connection and flexibility meet - enjoy the benefits of in-person collaboration three days a week (Tuesday - Thursday), while maintaining the flexibility to work remotely on Mondays and Fridays. Our hybrid approach empowers you to stay connected, collaborate with colleagues, and manage your schedule in a way that works best for you.
• Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully.
• A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real.
• Get recognized for your work - annual merit increases and performance bonus.
• A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary.
• Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends.
• Support for what matters most - comprehensive medical, dental, and vision coverage for you and your family.
• Celebrating your milestones - paid parental and bonding leave for life's biggest moments.
• Wellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life.
• A culture that gives back - paid volunteer days and a shared commitment to making a difference.

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.

About Altria

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we’ve been leaders in the tobacco industry, but the industry is evolving - and the industry is evolving. Our Vision is Moving Beyond Smoking™.

Altria celebrates the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.