Senior Specialist, Process Improvement

Oscar Health; Phoenix (AZ); Hybrid; USD 68,000 - 89,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Hybrid work schedule

Job summary

Oscar Health is seeking a Senior Specialist, Process Improvement to join the Authorization Services Process Improvement team in Tempe, AZ. You will collect and document requirements, manage project plans, and analyze data to drive scalable process improvements across the organization.

The role reports to the Manager, Process Improvements and requires a hybrid schedule with 3 days in-office per week. The base pay ranges from $67,813 to $89,005 per year, with benefits, unlimited vacation, and

Qualifications

• 2+ years of professional experience supporting end-to-end project management and process improvement projects.
• 2+ years of experience analyzing workflows to improve efficiency and identify deficiencies and develop recommendations.
• 2+ years of experience in process improvement and workflow design.
• 2+ years of experience presenting information and recommendations to Senior Leadership.
• Experience leading and coordinating team decisions.

Responsibilities

• Identify risks and resolve issues to inform insights for technology-enabled processes and solutions.
• Coordinate projects to meet milestones and service levels.
• Strategize arrangements to lower costs or improve outcomes.
• Support change management and risk mitigation programs.
• Translate data into synthesized, visual insights and conclusions.
• Provide analytical support to identify opportunities and priorities.
• Ensure compliance with applicable laws and regulations.
• Other responsibilities as assigned.

Skills

Project management

Process improvement

Data analysis

Senior leadership communication

Tools

JIRA

Linear

Slack

Job description

Hi, we're Oscar. We're hiring a Senior Specialist, Process Improvement to join our Authorization Services Process Improvement team.

About The Role

You will work with business and technical Oscar team members and represent the needs and interests of the department in company wide strategic programs and in solving business problems related to internal processes. You will collect and document requirements, build and manage project plans, document important project decisions and analyze data. You will support the design, optimization, and implementation of processes and improvements to support achieving organizational goals. You will implement repeatable and scalable tools and techniques, and for independently representing the team within the broader organization.

You will report into Manager, Process Improvements.

Work Location

This position is based in our Tempe, AZ office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $67,813.20- $89,004.83 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
• Coordinate projects and processes to help ensure you meet important milestones and service levels
• Partner with leadership to strategize arrangements aimed at lowering overall cost or improving outcomes
• Work with all relevant team member groups to provide support and insight in formulating proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
• Maintain relationships with a variety of teams to achieve results for essential programs
• Translate data analysis into synthesized, visually appealing insights and conclusions
• Provide analytical support to identify opportunities, develop strategies, and prioritize projects based on team or organizational opportunities, growth targets and trends
• Support implementing process improvement projects and mindset shifts, to improve operational efficiency and achieve performance targets
• Compliance with all applicable laws and regulations
• Other responsibilities as assigned

Requirements

• 2+ years of professional experience supporting end-to-end project management and process improvement projects
• 2+ years of experience analyzing workflows to improve for efficiency, determine causes for process deficiencies and, develop relevant recommendations for resolution
• 2+ years of experience in process improvement and workflow design
• 2+ years of experience presenting information and recommendations aimed at Senior Leadership
• Experience leading and working with team members to get agreement on decision

Bonus Points

• Prior work experience in Prior Authorizations or Insurance Operations
• Experience using project management and communication tools like JIRA, Linear, and Slack
• ACA marketplace, provider network, claims, healthcare quality, or provider data experience
• Training experience applying Continuous Process Improvement or Lean Six Sigma principles
• Experience working with large datasets, data verification, and data management

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents

For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.