Senior Specialist, Process Improvement

name; Tempe (AZ); Hybrid; USD 68,000 - 89,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Benefits package

Job summary

Oscar is hiring a Senior Specialist, Process Improvement to join our Authorization Services Process Improvement team in Tempe, AZ. You will work with business and technical team members, capture requirements, manage project plans, document decisions, and analyze data to improve internal processes.

You will report to Manager, Process Improvements and help design, optimize, and implement scalable processes. This role emphasizes cross-team collaboration and data-driven decision making.

Qualifications

• 2+ years of end-to-end project management and process improvement experience.
• 2+ years analyzing workflows to improve efficiency and identify root causes.
• 2+ years in process improvement and workflow design.
• 2+ years presenting information to Senior Leadership.
• Experience leading and aligning team members on decisions.

Responsibilities

• Identify risks with leadership support and resolve issues through investigation to inform insights.
• Coordinate projects to meet milestones and service levels.
• Strategize with leadership to lower costs or improve outcomes.
• Support change management, communications, and program strategies.

Skills

Project management

Process improvement

Workflow analysis

Presentation to leadership

Collaborative skills

Team alignment

Tools

JIRA

Linear

Slack

Job description

Hi, we're Oscar. We're hiring a Senior Specialist, Process Improvement to join our Authorization Services Process Improvement team.

About the role

You will work with business and technical Oscar team members and represent the needs and interests of the department in company wide strategic programs and in solving business problems related to internal processes. You will collect and document requirements, build and manage project plans, document important project decisions and analyze data. You will support the design, optimization, and implementation of processes and improvements to support achieving organizational goals. You will implement repeatable and scalable tools and techniques, and for independently representing the team within the broader organization.

You will report into Manager, Process Improvements.

Work Location

This position is based in our Tempe, AZ office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is $67,813.20 - $89,004.83 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
• Coordinate projects and processes to help ensure you meet important milestones and service levels
• Partner with leadership to strategize arrangements aimed at lowering overall cost or improving outcomes
• Work with all relevant team member groups to provide support and insight in formulating proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
• Maintain relationships with a variety of teams to achieve results for essential programs
• Translate data analysis into synthesized, visually appealing insights and conclusions
• Provide analytical support to identify opportunities, develop strategies, and prioritize projects based on team or organizational opportunities, growth targets and trends
• Support implementing process improvement projects and mindset shifts, to improve operational efficiency and achieve performance targets
• Compliance with all applicable laws and regulations
• Other responsibilities as assigned

Requirements

• 2+ years of professional experience supporting end-to-end project management and process improvement projects
• 2+ years of experience analyzing workflows to improve for efficiency, determine causes for process deficiencies and, develop relevant recommendations for resolution
• 2+ years of experience in process improvement and workflow design
• 2+ years of experience presenting information and recommendations aimed at Senior Leadership
• Experience leading and working with team members to get agreement on decision

Bonus points

• Prior work experience in Prior Authorizations or Insurance Operations
• Experience using project management and communication tools like JIRA, Linear, and Slack
• ACA marketplace, provider network, claims, healthcare quality, or provider data experience
• Training experience applying Continuous Process Improvement or Lean Six Sigma principles
• Experience working with large datasets, data verification, and data management

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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Artificial Intelligence (AI)

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Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.