Associate, Process Optimization

name; Tempe (AZ); Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Benefits package

Job summary

Oscar is hiring an Associate, Process Optimization to join our Eligibility and Billing team in Tempe. The role focuses on designing, optimizing, and implementing processes across stakeholders to support strategic initiatives.

You will report to the Senior Manager, Process Improvement and work in a hybrid Tempe office with 3 days in the office weekly. Base pay ranges with benefits and annual bonuses are offered.

Qualifications

• Bachelor’s degree or 3+ years of related experience.
• 3+ years in operations, health insurance, data analysis, engineering, or consulting.
• 2+ years with data tools such as Excel, SQL, Python.
• 2+ years in end-to-end project management.
• 2+ years designing and improving workflows and related procedures.
• 2+ years with lean, Six Sigma or theory of constraints.

Responsibilities

• Leads end-to-end cross-functional implementations with project plans and stakeholder engagement.
• Evaluates departmental performance using data and metrics and helps develop metrics.
• Collaborates with internal and external stakeholders to design change management and risk mitigation strategies.
• Mentors team members and supports professional development.
• Ensures compliance with applicable laws and regulations.
• Performs other duties as assigned.

Skills

Data analysis

Excel

SQL

Python

Project management

Process improvement

Lean

Six Sigma

Theory of constraints

Education

Bachelor’s degree

Tools

SQL

Python

Job description

Hi, we're Oscar. We're hiring an Associate, Process Optimization to join our Eligibility and Billing team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Associate, Process Optimization is responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company wide strategic initiatives and in solving business problems related to internal processes. The position leads the design, optimization, and implementation of processes and improvements to operations in support of achieving organizational goals. This requires collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing and communicating risk mitigation strategies across disparate initiatives and stakeholders at the same time.

You will report into Senior Manager, Process Improvement.

Work Location

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in‑office work per week. Thursdays are a required in‑office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Mentors team members and promotes colleagues’ growth and professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• A bachelor’s degree or 3+ years commensurate experience
• 3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 2+ years of experience with end to end project management
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

Bonus points

• Bachelor’s degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher
• Working knowledge of Enrollment and Billing

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full‑time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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