Senior Specialist, Process Improvement

Oscar; New York (NY); Hybrid; USD 75,000 - 99,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Medical, dental, vision benefits

Job summary

Oscar is hiring a Senior Specialist, Process Improvement to join the Authorization Services Process Improvement team in New York. You will work with business and technical stakeholders, document requirements, manage project plans, and analyze data to design scalable improvements to internal processes.

You will report to the Manager, Process Improvements and participate in strategic programs across the organization.

Qualifications

• 2+ years of experience supporting end-to-end project management and process improvement.
• 2+ years of experience analyzing workflows to improve efficiency and identify causes of deficiencies.
• 2+ years of experience in process improvement and workflow design.
• 2+ years of experience presenting information and recommendations to Senior Leadership.
• Experience leading and working with teams to gain agreement on decisions.

Responsibilities

• Identify risks with leadership support and resolve issues to inform process improvements.
• Coordinate projects to meet milestones and service levels.
• Collaborate with leadership to lower costs or improve outcomes.
• Support change management and risk mitigation programs with cross-team input.
• Maintain relationships with teams to drive essential programs.
• Translate data analyses into actionable insights and recommendations.

Skills

Project management

Process improvement

Data analysis

Stakeholder communication

Senior leadership presentation

Tools

JIRA

Linear

Slack

Job description

Hi, we're Oscar. We're hiring a Senior Specialist, Process Improvement to join our Authorization Services Process Improvement team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role

You will work with business and technical Oscar team members and represent the needs and interests of the department in company wide strategic programs and in solving business problems related to internal processes. You will collect and document requirements, build and manage project plans, document important project decisions and analyze data. You will support the design, optimization, and implementation of processes and improvements to support achieving organizational goals. You will implement repeatable and scalable tools and techniques, and for independently representing the team within the broader organization.

You will report into Manager, Process Improvements.

Work Location

This position is based in our New York office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $75,348.00- $98,894.25 per year.

• You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
• Coordinate projects and processes to help ensure you meet important milestones and service levels
• Partner with leadership to strategize arrangements aimed at lowering overall cost or improving outcomes
• Work with all relevant team member groups to provide support and insight in formulating proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
• Maintain relationships with a variety of teams to achieve results for essential programs
• Translate data analysis into synthesized, visually appealing insights and conclusions
• Provide analytical support to identify opportunities, develop strategies, and prioritize projects based on team or organizational opportunities, growth targets and trends
• Support implementing process improvement projects and mindset shifts, to improve operational efficiency and achieve performance targets
• Compliance with all applicable laws and regulations
• Other responsibilities as assigned

Requirements

• 2+ years of professional experience supporting end-to-end project management and process improvement projects
• 2+ years of experience analyzing workflows to improve for efficiency, determine causes for process deficiencies and, develop relevant recommendations for resolution
• 2+ years of experience in process improvement and workflow design
• 2+ years of experience presenting information and recommendations aimed at Senior Leadership
• Experience leading and working with team members to get agreement on decision

Bonus points

• Prior work experience in Prior Authorizations or Insurance Operations
• Experience using project management and communication tools like JIRA, Linear, and Slack
• ACA marketplace, provider network, claims, healthcare quality, or provider data experience
• Training experience applying Continuous Process Improvement or Lean Six Sigma principles
• Experience working with large datasets, data verification, and data management

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices.

It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.

We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

• Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disabilit