Senior Specialist, Infrastructure Solution Engineer
BNY
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Job summary
BNY is seeking a Senior Specialist, Infrastructure Solution Engineer to join our Lake Mary, Florida team. You will tackle complex ServiceNow challenges across ITSM, ITBM, SecOps, IRM, HR, Workplace Service Delivery, and Core platforms, delivering scalable solutions for large user populations.
The role requires 4+ years of hands-on ServiceNow experience, strong scripting, release management, and excellent communication.
Qualifications
- CSA (Certified System Admin) ServiceNow certification
- 4+ years of technical & support knowledge of the ServiceNow Platform including: ServiceNow APIs, MID Server, Basic to Advanced Scripting (Javascript), ServiceNow Performance Tuning
- Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
- Excellent communication skills & the ability to develop clear written materials in support of objectives
- Team player with the ability to lead discussions and initiatives with minimal oversight
- US Citizen
- CAD (Certified Application Developer) for ServiceNow
- ServiceNow Integrated Risk Management and / or Security Operations certifications
- Knowledge of xMatters notification platform a plus
- Vendor management skills
- Previous experience of application(s) supporting 20K+ populations
- Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Understanding of an Agile Software Delivery Lifecycle Process At BNY, our culture speaks for itself, check out the latest BNY news at:
Responsibilities
- Perform advanced troubleshooting of ServiceNow issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
- Support weekly release cycles & application deployments by support staff
- Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
- Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts
Skills
Tools
Job description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Infrastructure Solution Engineer to join our team. This role is located in Lake Mary, Florida.
In this role, you’ll make an impact in the following ways:
- Perform advanced troubleshooting of ServiceNow issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
- Support weekly release cycles & application deployments by support staff
- Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
- Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts
To be successful in this role, we’re seeking the following:
- CSA (Certified System Admin) ServiceNow certification
- Extensive (4+ yrs) technical & support knowledge of the ServiceNow Platform including:
- − ServiceNow APIs
- − MID Server
- − Basic to Advanced Scripting (Javascript)
- − ServiceNow Performance Tuning
- Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
- Excellent communication skills & the ability to develop clear written materials in support of objectives
- Team player with the ability to lead discussions and initiatives with minimal oversight
- US Citizen
- CAD (Certified Application Developer) for ServiceNow
- ServiceNow Integrated Risk Management and / or Security Operations certifications
- Knowledge of xMatters notification platform a plus
- Vendor management skills
- Previous experience of application(s) supporting 20K+ populations
- Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Understanding of an Agile Software Delivery Lifecycle Process At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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