Senior Specialist HIMS

Mayo Clinic; Rochester (MN); Hybrid; USD 33,062 - 46,838; Full time

Benefits offered by this job

Medical plan options

Dental plan or reimbursement account

Vision plan

Pre-Tax Savings: HSA and FSAs

Retirement package

Job summary

Mayo Clinic is seeking a HIMS Senior Specialist with strong EHR knowledge and HIPAA compliance to manage requests for medical information. You will verify authorizations, process records, and ensure quality through audits while training new staff.

The role emphasizes secure handling of patient data and collaboration with clinicians. In a hybrid, Minnesota-area position, you will support patient safety and regulatory compliance, utilizing MS Office tools and Epic to manage and deliver timely

Qualifications

• Associate degree in Health Information Technology or RHIT/RHIA certification required.
• Knowledge of Joint Commission, state regulations and CMS requirements.
• Strong customer service and written/verbal communication skills.

Responsibilities

• Process requests for medical information with HIPAA compliance and customer service.
• Verify authorizations, request historical records, and prepare correspondence.
• Monitor work quality and report findings to supervisor; train new staff as needed.
• Coordinate health information in paper and electronic formats; ensure timely documentation.

Skills

HIPAA compliance

EHR knowledge

Customer service

Quality assurance

Staff training

Microsoft Office

Education

Associate’s degree in Health Information Technology

RHIT or RHIA certification

Tools

Epic EHR

Job description

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Hybrid Position

This is a hybrid position that is primarily remote. Candidates must reside within 100 miles of a Mayo Clinic campus to meet occasional on‑site requirements based on business needs. Mayo Clinic campuses are located in Arizona, Florida, Minnesota, and Wisconsi n.

Visa Sponsorship

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Responsibilities

The HIMS Senior Specialist should have a broad knowledge of an electronic health record (EHR), specifically Epic. The individual should have a firm understanding of HIPAA compliance and when an authorization is needed before disclosing protecting health information. Responsible for the comprehensive processing of all types of requests for medical information to include customer service for walk‑ins, opening and processing incoming mail, verifying authorizations, requesting historical medical records, and preparing correspondence in response to a request for medical information. In addition, this individual is responsible for the completion of quality assurance monitoring of the work performance of HIMS Specialists and reporting their findings to the HIMS Supervisor. Acts as a resource for the HIMS Specialist and completes ad‑hoc projects. The HIMS Sr. Specialist will also assist with training new or contract staff and students in a qualitative and effective manner. Prefer that the candidate has prior ROI experience and customer service experience.

Supports patient safety and quality care by being knowledge experts of the health care record achieved through quality documentation, integrity of the EHR, timely and accessible health information, regulatory compliance. Coordinates and maintains the flow and content of patient health information in both paper and electronic formats. Analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations. Coordinates with clinicians to ensure documentation contains all required elements and is completed in a timely manner. Adheres to, and helps develop, institutional policies regarding health care documentation. Utilizes independent analytical and critical thinking skills. Works independently and collaboratively across the enterprise with minimal supervision. Adheres to guidelines with regard to accessing minimum necessary information to complete job function. Adheres to state and federal rules regarding privacy and confidentiality of protected health information. Leverages technology to serve the patients and practice. Assists in developing and training HIMS operational teams. Professionally communicates through all electronic, written, and verbal methods. Ensures great customer service while assisting patients, care providers, allied health staff, attorneys, insurance companies, government audits, and others in a courteous, professional and confidential manner.

Qualifications

Associate’s degree in Health Information Technology. Health Information Technician (HIT) program students actively completing the last semester of the program will be considered; successful completion of HIT program required within 6 months of employment for continued employment. Demonstrated understanding of Joint Commission standards, State Regulations, and CMS requirements. Must possess knowledge of medical records format and content with the ability to perform work in a fast paced, constant change, production environment with a focus on quality. Must possess excellent customer service skills and be able to clearly, concisely and professionally communicate verbally and in written forms. Demonstrated ability to maneuver in multi technology environment and demonstrates proficiency in Microsoft Office (Excel, Word, Outlook) applications. Keyboarding skills required with intermediate typing/keyboard/computer skills. Versed in government regulatory and legal healthcare requirements to protect the patient and organization. Demonstrated medical terminology knowledge and basic project management skills. RHIT or RHIA certification required.

Compensation and Schedule

Salary: $23.89 - $34.47 per hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Schedule: Full time. Monday - Friday working Core Hours of 12:00 PM - 4:00 PM Central Time. Shift window for Variable Hours is 6:00 AM - 8:00 PM Central Time. Monday - Friday working Core Hours of 1:00 PM - 5:00 PM Central Time. Shift window for Variable Hours is 6:00 AM - 8:00 PM Central Time. Hours/Pay Period: 80.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.