Application Analyst I -Revenue Cycle-Hybrid

Mayo Foundation for Medical Education and Research; Rochester (MN); Hybrid; USD 73,000 - 102,000; Full time

Job summary

Mayo Clinic in Rochester, MN is hiring a Revenue Cycle Application Analyst I to provide end-user support for Epic applications and coordinate training, upgrades, and go‑live activities. This hybrid role requires you to be located within 100 miles of Mayo Clinic campuses and to collaborate with end users, SMEs, and the vendor team.

The ideal candidate has a Bachelor’s or Associate’s degree with business analysis experience, Epic/Vendor certification, and an interest in process improvement and RPA

Qualifications

• Bachelor's Degree or Associate's Degree with 2 years' experience in business analysis.
• Epic/Vendor Certification Required.
• HFMA Certification Preferred. Strong interest in process improvement and exposure to RPA tools preferred.

Responsibilities

• Provide end-user technical support for the Epic applications.
• Coordinate, train, and provide input in training design and development.
• Serve as liaison between end users, SMEs, and vendor implementation team; support go‑live and upgrades.

Education

Bachelor's Degree

Associate's Degree with 2 years' experience in business analysis

Tools

Epic/Vendor Certification

HFMA Certification Preferred

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on‑site expectations based on business needs.

The Revenue Cycle Application Analyst I is primary responsible is to provide end users with fundamental technical support for the specific Epic application or set of Epic applications. This individual may coordinate, develops, train, and/or provide input in training design and development. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance. Provides effective application support by responding to help desk tickets and end-user requests (including being on‑call support). Creates and execute test scripts for new system builds timely and effectively. Provides go‑live support, upgrade support, and ongoing application support. Implements system updates and changes and communicates those changes to super users and end users and continuously improve the impact of training. Serves as a liaison between end users, subject matter experts, and vendor implementation team. Ability to work well in team environments. Functional knowledge of the associated application preferred. Demonstrated customer‑oriented service excellence principals. Ability and experience understanding end user workflow and owning the technical components of that workflow. Self‑motivated individual who can identify and resolve issues and advance personal knowledge. Demonstrated excellent interpersonal communication skills, among facility customers and team members. A quick learner of software and information technology, and motivated to learn new applications. Proficient with word processing, spreadsheet, and email software applications. Ability to execute complex tasks through organization and details driven approach. Ability to present in a virtual setting. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic.

Qualifications

Bachelor's Degree

OR

Associate's Degree with 2 years' experience in business analysis.

Epic/Vendor Certification Required.

Healthcare Financial Management Association (HFMA) Certification Preferred. Strong interest in process improvement and exposure to RPA tools preferred.

Exemption Status

Exempt

Compensation Detail

$72,758 - $101,816 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Standard Days M-F

Weekend Schedule

As Needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the EOE is the Law. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.